I signed xbox live gold and I can't play online

Gtaks7 · Feb 4, 2018

Hey, I'm from Brazil and I have just buyed a xbox live gold card (6 months). So I put the code there and seems everything okay for me to play online. But when I tryed to play online, a message appears on my screen saying that I don't have the privilege to
access this resource. Please, help me!

:)

Zoken59 · Feb 4, 2018

Xbox live gold not working

When I made my account on the xbox one I signed up for xbox live gold, but I can't play online or get the free with gold games. I have tried to repurchase the membership but it says I can't because I already have one.

DevinSt.Pierre · Feb 4, 2018

Xbix live not working

I Renewed my Xbox live gold membership 2 days ago online and I can download free gold games but I can't play Xbox live online

WPAK · Feb 5, 2018

Hi there,

please double check http://account.microsoft.com/services to see if the subscription is showing there.

If the subscription shows, try the following steps

Remove profile from the console (Make sure you know the account credentials for the account, since you will need them later)

Perform the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:
Restart or Power Cycle Xbox One Console

Redownload your profile

If these steps fail, then its best to contact Xbox Support (via Phone or Microsoft Support Chat) at
Contact Us | Xbox Support

Let us know the results

WPAK

Hi there,

please double check http://account.microsoft.com/services to see if the subscription is showing there.

If the subscription shows, try the following steps

Remove profile from the console (Make sure you know the account credentials for the account, since you will need them later)

Perform the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:
http://support.xbox.com/en-us/xbox-one/console/power-cycle-console

Redownload your profile

If these steps fail, then its best to contact Xbox Support (via Phone or Microsoft Support Chat) at
http://support.xbox.com/contact-us

Let us know the results

dustin reller

Thanks for your reply.

But what is the use of a xbox live gold trial if you can't play online?

On my xbox 360 i had activated several xbox live gold trials. I played online with these for sure.

Smwutches

You need a gold subscription in order to play on Live. You can sign into Live with a silver subscription in order to download content, but you can't actually play online without a gold subscription.

KhaoticSamuraii

To play online you need Xbox live GOLD. If you have the free account or the Xbox live silver account then you can't play online. So I'm sorry but you're going to have to pay for Xbox live Gold in order to play online. I hope this helped!

serhg19

The same problem.

I can't play online and i have Xbox Live Gold Subscription

I signed xbox live gold and I can't play online