I signed up to the month trial of groove. The xbox dashboard said that you'd get 3 months ...

Hey there!

Thanks for posting! Where did you originally sign up for the promotion? Was it on the Xbox One console, or was it through Groove Music's webpage/Windows Store? That extra bit of info will help.

Additionally, what kind of Groove Pass did you sign up for through Microsoft Rewards?

Keep us posted with that info so we can take a deeper look!

I clicked on the promotion on the Xbox live rewards webpage and it took me to the Groove webpage where I made an account. The xbox live trial said it was a 30-day trial and then within the 30 days, I would receive an email for an extension for another 3
months. I never received this email. Around the end of the 30 day trial, Microsoft rewards was offering 1 and 3 month passes that cost a certain amount of points. I bought these passes, but this is after I already signed up for the Xbox live promotion.

Hey there, Voice!

To clarify, did you purchase a month subscription to Groove or did you sign up for a free trial? The current (and on-going) Groove promotion applies when people

sign up for a one month trial to Groove. The code for 3 months is then sent within 30 days. If you purchased a month, that would unfortunately make you ineligible for the current promotion.

If you signed up for a trial, could you provide us with a screenshot of your trial so we can take a closer look? Thanks!

--------------------------------------



Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines and
if you're a member of the Xbox Insider Program, check out the Xbox Insider Program Forums for help with Insider Program
troubleshooting.

The music groove promotion was only avaliable for first time user here is a link to check to see if it is the same promotion that you had. Sometime you just have to read the fine print to see what youre signing up for

https://www.microsoft.com/en-us/groove/evergreenplusthree.aspx?crm=groove

*Offer valid until 12:00 AM GMT July 1, 2017 or while supplies last. Codes for additional free months must be redeemed by August 15, 2017. Customer must sign up for a free trial (new customers only). Credit card required. Prior Zune, Xbox or Groove Music Pass
trial customers not eligible for free trial. Free trial continues to automatic paid subscription unless cancelled. During the first 30 days, customer will receive a token for 3 months of Groove Music Pass at no charge. Tokens will be delivered to subscriber
via email or Xbox message center

I signed up on August 14th 2016 for groove music pass during the 1 month +3 months free and did not receive my code for my extra 3 months free. Could I still get it?

The music groove promotion was only available for first time user here is a link to check to see if it is the same promotion that you had.

*Offer valid until 12:00 AM GMT July 1, 2017 or while supplies last. Codes for additional free months must be redeemed by August 15, 2017. Customer must sign up for a free trial (new customers only). Credit card required. Prior Zune, Xbox or Groove Music Pass
trial customers not eligible for free trial. Free trial continues to automatic paid subscription unless cancelled. During the first 30 days, customer will receive a token for 3 months of Groove Music Pass at no charge. Tokens will be delivered to subscriber
via email or Xbox message center
https://www.microsoft.com/en-us/groove/evergreenplusthree.aspx?crm=groove