i shop 5000 v-bucks and they dont put in my account of epic

Hi Ponchis!

I'm sorry to hear this is happening. I would suggest to double check your

Microsoft account's order history to make sure the charge was processed on Microsoft's servers.

Once you confirm the purchase was completed on your order history for the Microsoft account, then I would suggest to perform a

power cycle.

1. Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
   
2. Unplug the console's power cable. Wait 5 minutes.
3. Plug the console power cable back in.
4. Press the Xbox button on your console to turn on the Xbox One.

If you still don't see the V-bucks in your game wallet, then you would need to contact

Epic Games support as the developers are responsible for putting that money into your in-game wallet once they confirm your account is entitled to those V-bucks.

Let us know how it goes

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Adel, do you play on PC or console?

Has the 5000 V-bucks card been redeemed directly to your Microsoft/Xbox account or Epic account?

I'll be waiting for your reply

Hello Gaming,

Sorry for the issue with your V-bucks. You will have to get with
epic games customer service as it is in game currency. This is the only way to get the v-bucks we are not able to put it on the account only epic can.

Thanks,

Brad

The v bucks are separate per console. It's in the FAQ on the epic website.

Q. Are my Vbucks bound to the platform I purchase them on?

A. Yes. V-bucks that are purchased can only be used on that specific platform.There is no ability to move V-bucks between a console and PC. That said, if you have linked your PSN account with your Epic ID, any content you buy with V-bucks on PS4 will be
also available on your Fortnite account on PC. You can link your PSN account to your Epic account here. Currently, this is not supported on Xbox One.

Epic is giving me the run around. They want you to provide information that i dont have anymore to prove it is my account. And if you log into tour epic account you still can’t find all the information they requested. I purchased all the v-bucks and skins
wjile playing xbox and not logging in to my epic account so the show not account purchases. Or who ever stole the account wiped everything clean. I provided all microsoft purchases showing fortnite v-bucks and skins and nothing from them. Thought i could get
some help on this side.