I shipped my xbox one with all the accessories and received just the console

I shipped my xbox wtih all accessories cables and control and recevied back from xbox support just the console.

Please help

Thanks,

Arturo Alegria

:)

 

Advance replacement orders/when you guys receive your replacement and let people know what to except.

Yep, you just get a new console. The rep I spoke with send you had to send everything back (including the accessories). Microsoft finally shipped back the console without the accessories. All I get is some half *** assurances from their other reps that
my accessories would be sent in separate shipment from the console within 10 days, no tracking number. I originally shipped by broken console (it was a hardware defect, it wouldn't boot up properly) on 12-12-13. I received the console on 12-18-13, with no
wires, controller, kinect sensor, etc. Of course the reps never let you talk to a manager whenever I call. This has been a total *** show on Microsoft's part. I just have to wonder how many lawsuits their legal team is going to get bombarded with....

 

My Repaired Xbox One Console - Accessories not received

I sent my Xbox One back to the Microsoft Service Center. I shipped the Xbox One back in its entirety, with the wires, the controller, the sensor, etc. At the time the Xbox site was having issues and I wasn't able to get my shipping label or confirmation
email. The person I spoke with on the phone when I did my original service request told me to send everything back. The next day I got the shipping label, went to a FedEx store and dropped it off. After I dropped it off, I got the confirmation email from
Microsoft just to send the console back by itself. So I called them again to let them know that I shipped my Xbox One console back with the accessories. They told me I would be fine and would note it along with my original service request #. So a week a
later, I get an email letting me know the Xbox One has been shipped. When I get home form work, I get the console by itself, with no wires, no sensor, no controller, etc. I called back Xbox Support and they tell me within 10 days they will ship all my accessories
back to me, yet there's no tracking number, etc. When I check my service request number online, it says that the console has been shipped, so essentially it looks like the issue has been resolved but, it definitely hasn't. I wouldn't even know where to start
by ordering the wires because it seems the accessories shipped with the Xbox One Console are probably long gone, deep in warehouse somewhere in Texas. Do I have any other recourse but to sue Microsoft at this point? Please help!!?!

 

You can try contacting support to see if there is anything they can do, but when you send a console in for repair they do tell you to only send the console (no accessories, etc.) because there is no guarantee you will get anything else back. 1-800-4my-xbox
if you're in the US/Canada or Contact Us | Xbox Support