I sent my Xbox series s to to the Microsoft return center in El Paso Texas and I want to...

Hello Ethan Calhoun,

I could not really imagine how important it is for you to be able to know the status of your return soonest time possible. However, we have realized that this issue of yours would be dealt better by our live support team so that they can properly check what’s the status of this order. They are more equipped with all the tools and resources to get your problem diagnosed. Kindly follow the steps below to contact our live support team.

To contact live support, please follow the guide below:

1. Please use this link: Contact us | Xbox Support
   
   1. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
      
   2. If not, please select the country/region it is showing and select the correct one among the list.
      
   3. Make sure to use to check the available contact times of the support.
      
   4. Select the "Contact Us" button
      
   5. Select the drop-down menu options that will match your concern.
      
   6. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
      
   7. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
      
   8. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
      
   9. Should you encounter same issue and have an error message please let us know so we can forward your findings to the Internal Support Team.
      

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Barkim, if you are trying to send something to Microsoft the ideal thing would be to contact support through the link below so that they can give you the correct information.

Go to: https://support.xbox.com/en-US/contact-us/

See the bottom left part of the page and make sure that the page has the correct region that you are in (ex: United States - English for USA)

If not, click on it then select the correct region that you are in.

Check and confirm that you are within the available time of support under Contact times.

Click Contact us

Select the drop-down menu options that will match your concern.

On the page, see the provided support articles that may help you with your concern. Click See contact options if further assistance is needed.

On the next page, select either Chat online or Request a call option then follow or enter the needed details.

Hello, how are you? Hope you're well. My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

Hello again EugeneGriffin, I spoke to you a few days ago about your Xbox Series X here in the community. About your doubts, unfortunately, the repair center and Microsoft do not usually inform the problem found or the solution they used to solve the defect.

*Thank you in advance for contacting me, I hope this can help you. Let me know if you have more questions, please.

I believe so, if the same serial is displayed it will be the same console.

Please keep in mind if.they replace.q console.they remove the old.one

It's only when you sell a console.to someone else it stays on till the other person reregisteres it.or you remove it from your devices

If it's.the same.serial.number as the previous mailing label yes it's the same console