I sent my series 2 elite controller in for repairs I put everything back in it’s original...

Hello, I would try to contact a representative over the phone. Just an FYI phone hold times are VERY long, but it will be someone there to answer. When turning things in for repair it states what to send and what not to send. As you found out all those
other accessories are never sent back.

There are sets on eBay snd amazon but I don’t know if they’re original. If its elite 2 you can sent it back and let it repair.

Is your controller still under warranty? If so, yes I would get it sent in as soon as possible for repair. Unfortunately, there has been many problems with the Elite Series 2 controller such as this. Best of luck.

I got my Series X in January, and never even took the included controller out of the box, because I own the Elite Series 2. When I dropped my Elite Series 2 (oof) recently, I sent it off for out-of-warranty repair, and pulled out the basic controller, still wrapped and taped in the foam bag in the box.

Stock controller worked fine for a few days, then there was a firmware update - recently, and I'm having intermittent disconnections all the time. It works fine when wired with a USB-A -> USB-C cable (I use the 9-foot one that comes with the Elite Series 2).

I decided, since I'd never had trouble with connectivity on the Elite Series 2, that I would buy a 2nd one, brand new of course. It 100% required me to update before proceeding.

Since I never had issues with the Series X and Elite Series 2, I wasn't aware of the known connectivity issues until the basic controller started intermittently dropping connection.. After searching, I saw that there were a ton of articles from way back in January, including Microsoft acknowledging the problem and releasing a firmware update in March...

Yet here I am with a freshly unwrapped Series X controller AND a brand new, (delivered Sept. 7th) SECOND $180 Elite Series 2 controller, and BOTH are cutting out intermittently..

-Sitting Less than 7 feet from my console

-I keep my batteries charged - both the Elite's internal, and the Enelooph Pro AA rechargeables that I use in the regular controller.

-As I mentioned, latest firmware on controller

-Of course, latest firmware/software on Series X console

-Both controllers work fine when wired.

-Already performed hard power cycle on the controller as well as the console.

-1st Elite (the one being repaired) never had issues until I dropped it - but it was never exposed to that new firmware)

-That's 8 months I used my 1st Elite Series 2 with the Series X and no problems.

It seems to me that the original intermittent connectivity issues were never resolved.

My controller is the elite series 2 controller, so I cannot remove the battery.

As I mentioned in my original post, the controller will not connect to my PC or Xbox with the correct USB C cable, and it will not charge or connect with the multiple cables I tried to use.

Is there a way I can send this in to get repaired?