I sent my friend a gift and they don't want it how do I refund it

Hi, I believe that on your
Order History page, you should be able to find the item in question, and if it is eligible for a refund request, a link should appear there. Note that refunds are given at the discretion of Xbox Support and that submitting a refund request doesn't guarantee
a refund will be given, and also note that purchases made over 14 days prior may not be eligible for a refund as per terms and conditions. For any more questions or information, please refer to the

Xbox Refund Request Guide. Hope this helps!

Hi there! This is Ronnie, an independent advisor.

Nice to meet you and I hope you are having a great day!

I understand you need help in getting a refund.

If in any case that they do not redeem the gift or add it to their account. You can request a refund from your order history if this was purchased through Microsoft.

Let me provide you a direct link for you to request this immediately. Your request will go directly to the refund team as they are the one who will process a refund back to your account.

Make sure to get the order number first on https://account.microsoft.com/billing/orders/

Then go here:

http://xbox.com/refunds

After you submit this form, you’ll receive confirmation and follow-up emails that’ll include instructions on how you can keep track of the status of your request. They will send you a response with the refund decision within 72 hours.

Hope that helps!

https://support.xbox.com/en-GB/help/subscriptions-billing/buy-games-apps/refund-orders

The game isnt showing up in the Refund box, do i need to wait a day? or does my friend need to do it? as its their gift?

You need to do it! If it is not showing up you can fill out the refund form on this link:

https://support.microsoft.com/supportrequestfor...