I sent my custom wireless xbox controller in for repair, it's stuck at "device is beeing...

Did you ever get your controller back? I also have a custom controller but I am worried about sending it in for replacement in case I get a standard controller back rather than my customised version. These are very expensive but the wording about the replacement makes this sound like a basic controller replacement.

Also not able to get anywhere to contact Microsoft directly (only unhelpful articles and the replacement form). It says there is no chat or phone for this issue (UK based) but it could be as it is New Year's Day.

Hi. My name is Brilliant and I am happy to assist you today.

Unfortunately you will have to contact Microsoft Support with deliveries.
To contact Microsoft support kindly visit: support.microsoft.com

To contact Global Customer Service phone numbers by region, kindly visit: https://support.microsoft.com/topic...-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

I hope this helps resolve your query.

i payed £80 for a replacement elite controller which was sent to me with a broken left bumper, so i sent it off for repair all to have to sent back with a broken right thumb stick! now it just says repair complete and says its out of warrenty with no way to sent it for repair again and when i try to contact surport it says unable to call back! so im stuck with a controller with bad stick drift i payed £80 for. they really need to sort out there customer sevice.

Hi 1711JoeMama

If the controller works via Bluetooth or USB to other devices, then it can only be a wireless controller card in the console that is faulty and will need to be sent off for repair.

Is the Wi-Fi working? I believe these are on the same circuit board.

I can’t check the repair status because The controller is no longer listed as one of my devices. And I can’t try connecting it to the Xbox because I sent it into be repaired. So,