I sent my controller for replacement under warranty. They sent me the wrong product back....

Thank you. Will try this again

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello The, in cases like this, the ideal thing would be to get in touch with support again, ask them to check your case and send you the correct equipment.

Go to: https://support.xbox.com/en-US/contact-us/

See the bottom left part of the page and make sure that the page has the correct region that you are in (ex: United States - English for USA)

If not, click on it then select the correct region that you are in.

Check and confirm that you are within the available time of support under Contact times.

Click Contact us

Select the drop-down menu options that will match your concern.

On the page, see the provided support articles that may help you with your concern. Click See contact options if further assistance is needed.

On the next page, select either Chat online or Request a call option then follow or enter the needed details.

I did not activate the Microsoft warranty as it was out of warranty and I had to purchase the replacement controller that was sent to me. The controller is faulty and I want a refund of the replacement order and return the faulty controller sent to me

I've also had a controller with a drift issue. I just sent it back under warranty and it got replaced quickly. Luckily the new controller did not have that issue

Hi Mate,

Sent in a controller under warranty and even though its been signed for they have lost it. They sent out the wrong controller and then collected it again and after all this was basically told they wont return my controller as its lost and wont replace it ?

10/10 for customer service at there end i am totally amased at how they can do this ?

RG

Scott