I sent in my xbox series elite controller 2 to get serviced and they sent me back the wrong...

Contact support so they can get you set up with the right thing. http://support.xbox.com/contact-us

Can we get ahold someone who can answer this for certain? I am also having an issue with my right thumbstick and this is a very expensive, and DIFFERENT product from a normal Elite Series 2 controller. If Microsoft/Xbox can't warranty the specific sku, then why is there even a warranty in the box at all? If they were to send a regular Elite Series 2 back after a Halo Infinite version is sent in, then they would be performing a scam--not a warranty service.

I sent my day one controller for replacement.1 month on and my controller has been lost in the post and MS support keep telling me it's between me and the courier service, even though I paid to send the controller to them and it got to MS, when they sent
it back it never got to me and now I've spent 2 days getting F'ed around by the dodgy courier that MS sent my controller with and MS keep telling me it's my problem, what a joke.I would take the controller back to the place of purchase because if something
goes wrong in the post don't expect any help from MS support.

same.

my 1st elite: crash gumi grips. send back to service, but i buy a new one for this 2 week. Try this new: right stick drift to right...

ok, my 1st elite came back, try this. left stick drift to right (fresh new controller from ms service)

ok i sent back this 2 broken Elites.

1-2 week done, get 2 new fresh Elites... tested... both new Elite's (my 3rd and 4th) left sticks drift to right...

my last 5 Elites broken, 3 fresh from Xbox Support. Thats a big joke.

Is your controller still under warranty? If so, yes I would get it sent in as soon as possible for repair. Unfortunately, there has been many problems with the Elite Series 2 controller such as this. Best of luck.