I sent in my Xbox One for repair and I didn't delete my profile.

Liam Orr · Jul 1, 2015

So I sent in my Xbox one for repair and I got an email from Xbox saying "

his email is to inform you that we have received your console at our service center. You don't need to take any further action.

We will process your service request and send you a replacement console as soon as possible."

Im worried about my account because if they send me a new Xbox and keep the old one, will they delete everything on the hard drive from the old one? I dont want someone else to be using my account if Microsoft sends somebody the old one. So will they clear
the old hard drive or do they leave everything on it?

:)

WindyManAl · Jul 1, 2015

Controller lost connection to XBOX One sometimes

Is anyone still having this issue? I sent my xbox for service and repair but this didn't solve the issue

ReSiDeNtEvLcHiK · Jul 1, 2015

Sent my One for repair

So a month ago I sent my one in for repair because the controller kept disconnecting and they sent me one in the exchange program... Told me that when mine was fixed would send theirs back and I would get mine back. Well, they sent me one that reads no discs.
For over three weeks now they have been saying mine would be sent back when fixed. (I have all the chat transcripts) TODAY they tell me no you got one to replace it. I don't want one that does not read discs for one that controller disconnected, do not see
where this is a fair trade... I bought mine BRAND NEW and you are sending me refurbished POS to replace it? Now I have to do another repair, place another $400.00 hold on my checking account, and pay another $16.00, in hopes that I get one that might actually
work!!! Just wonder how many more times I will be lied to, sent POS, and not be able to play until this is resolved. If I would have been told the truth from the beginning, that I would NEVER see the one I bought brand new again, I would not have sent it in.

onyxishere · Jul 1, 2015

yes, they will wipe the hard drive of the console. I had this same issue a year ago. When you get the replacement console back you should see the accounts in the Settings menu (I did) where all you'll need to do is log back in with your credentials.

onyxishere

yes, they will wipe the hard drive of the console. I had this same issue a year ago. When you get the replacement console back you should see the accounts in the Settings menu (I did) where all you'll need to do is log back in with your credentials.

x24hrs2livex

One time I deleted all my games, factory reset the console, poured water on it and sent it in for repair. It didn't take a month of Sundays to get it back from MS, so I doubt it took you longer to just set the console up.

WindyManAl

Is anyone still having this issue? I sent my xbox for service and repair but this didn't solve the issue

Nelomelo

ur not the only one. though i never sent in my xb1 for repairs, my thought was it was brand new should'nt have to pay for repairs after only 3 months. but glad i didn't i read about the repair's they do. serously just read them here

Admiral TryHard

if you did the repair you're looking at a minimum of 2 weeks after they receive it. If I were you, I wouldn't expect it back before January.

Probably should have done the advanced exchange.

I sent in my Xbox One for repair and I didn't delete my profile.