I sent a friend a gift game and he did not receive it. What do I do?

Hi, Julian! I'm Kim, an Independent Advisor and I’m happy to help you today.

If the game hasn't been delivered promptly, it might still be processing. If it hasn't arrived after 12 hours, you can get the code from your order history. Go to your order history page https://account.microsoft.com/billing/orders and look for the item.

Select View gift code. If the code was redeemed, check the name it was sent to.

If the code is still active, select View gift code and then Copy. Paste the gift code into the body of an email and send it to the recipient. For additional help, please check this link: https://support.xbox.com/en-US/help/subscriptio....

I send my friend Minecraft as a gift on minecraft official site but when he try to receive it he did not get the gift

Hi Lee, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Go to your order history page https://account.microsoft.com/billing/orders and look for the item.

Select View gift code.

If the code was redeemed, check the name it was sent to.

If the code is still active, select View gift code and then Copy it.

Source: https://support.xbox.com/help/subscriptions-billing/buy-games-apps/gifting-digital-xbox-game-help

Hi there Pan, my name is Gerardo, and I'm an Xbox player. I'll be happy to assist you with any questions or concerns you may have.

If you have sent a gift to someone through the Microsoft Store or Xbox Store, please note that it may take up to 24 hours for them to receive it. I recommend waiting for this period before taking any action.

In case your friend still hasn't received the gift after 24 hours, you can check your purchase history by using the following link:

https://account.microsoft.com/billing/orders/

From there, you can find the gift code and manually send it to your friend so they can redeem it.



I hope this helps and if you have further questions please let me know.

Kind regards,
Gerardo.

If the gift was sent via Xbox Live then you would have received as an Xbox Live message in the message center. I would recommend going there and checking.

If you do not receive the gift then he will need to contact Xbox Support to request a refund on the item.