I scratched all of the numbers on my gift card. I need help getting the numbers back.

Hello, JAHCARI J. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

I'm sorry to hear that a code you purchased is damaged.

First, it is important to ask that please refrain from sharing personal information, including email addresses, the code itself, order numbers, etc.

As community users, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

That being said, in situations like these, Microsoft recommends us to contact the retail store where the gift card was purchased and ask them to exchange it once you provide the proof of purchase.

Reference link:

https://support.xbox.com/help/subscriptions-billing/redeem-codes-gifting/digital-code-solution

If available, another option is calling the phone number that appears on the card.
You can review your card if a phone number is on the back.

I hope this helps with your inquiry. However, I'll remain attentive to any other one you may have.

Thanks for reading me,

Arturo.

As gift cards are disposable, and plastic is polluting as well as more expensive, it’s unlikely they will go back

You’re supposed to scratch the silver part with a coin, not peel it off if that helps

If you have trouble with a gift card, there is an 800 number on the receipt that you need to call, gift cards are handled by third parties, including support of damaged codes

I assume this is a gift card.

You’ll have to go back there and get it reprinted

Gift cards are handled by a third party. And you’ll need to call the number in the back of the card

There is an 800 number on your receipt or the back of the card. You need to call that number to get a replacement code. Gift cards are sold by third-party, who buy blocks of codes from Microsoft.

Do you mean 19 digit code then the scratch off one? As mine has a 19 digit code then next to that is the scratch of thing. Am on the game.co.uk website now I have clicked on the gift card option and it wants a digit code and a pin code. When I click on info
it says Your 19 digit gift card number and 4 digit pin code on the back of the gift card. Not sure if I have the correct card you see.