I reset my console and also choose to keep games but my games is saying I need to re...

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

Just to confirm, are you having trouble with your disc game? If yes, kindly try the steps below and see if it helps;

- Press the menu key of the controller and go to the rightmost tab

- Go to Settings > Devices & Streaming > Blu-Ray

- In the BLU-RAY section select "Persistent Storage"

- Select Clear persistent storage 3 times.

Then do a hard reset;

1. Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.

2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait at least 10 seconds. This step resets the power supply.

3. Plug the console power cable back in.

4. Press the Xbox button on your console to turn it on.

Hi Ryno,

Before doing the factory reset, just disconnect the external HD. This will keep the games on there. Also if you choose reset and keep my games and apps. this will leave the games on your console also.

Thanks,

Brad

I had this issue, and the only way I was able to sort it was via factory reset. You don't need to do a full factory reset, just pick the option that will allow you to keep you games and apps, meaning you won't lose those and have to re-download them

How to factory reset

Make sure when you select the option you choose to 'Reset and keep my games & apps'

Hi, after I choose maintain games and apps it says I've apparently no connection, when I do, and it says I can continue with the reset but my console associations or something along those line will be erased but will keep those games and apps. I don't really want to lose my game data and not really sure whether I do the reset

Hey you can choose to keep games and apps when doing a factory reset.

support.xbox.com/en-GB/xbox-one/console/reset-console-to-factory-defaults

Be sure to choose the option "Reset and keep my games & apps."