I reset my account and now I can’t find my account

Discus and support I reset my account and now I can’t find my account in XBoX Accessibility to solve the problem; I’ve restarted my whole Xbox and told it to keep all my games and I’ve gone to log in and my account not there 82e2cedc-deae-4878-9aa2-149541bdec51 Discussion in 'XBoX Accessibility' started by charlie walton1, May 28, 2025 at 6:03 PM.

  1. I reset my account and now I can’t find my account


    I’ve restarted my whole Xbox and told it to keep all my games and I’ve gone to log in and my account not there

    :)
     
    charlie walton1, May 28, 2025 at 6:03 PM
    #1
  2. Mariano_Puentes Win User

    I reset my account and now I can’t find my account

    Hi, I am Mariano, an independent advisor from the Microsoft-Xbox community. I am sorry you are going through this issue, let us try to fix it :)

    Please note that this is a public community forum, so we are players like you and not Microsoft or Xbox employees. Therefore, we do not have access to any user accounts and we do not handle anything from the forum.

    I would appreciate it if you could provide more details about what's happening with your issue.

    Do you still have your account?

    Are you trying to log in and it says your credentials (password, username) are incorrect?

    Are you receiving any error codes?

    If you're having a problem with your account, here's a possible solution if you've lost it. But as I said, I would appreciate more information.

    Here is the direct link to recover your account: https://account.live.com/acsr

    When submitting an online recovery request, provide the closest possible answers to all the questions.

    It is important not to leave any question unanswered.

    Follow the steps and instructions to complete the account recovery form.

    If the steps do not work, please contact Microsoft Support:

    Go to https://support.xbox.com/en-US/contact-us.

    - Then, click "Contact us" > Account & profile. Then select the option that best suits your problem.
  3. JokerForLife Win User

    Why can’t I access rewards on the Xbox mobile app on iOS? I have one account that has it but my other account doesn’t have it

    Hello Ezequiel.

    I went to the website and logged into my account and I can’t find where I need to register my account.
  4. Azurillex Win User

    Xbox Enforcement Can’t Sign in

    Hello,

    I’m able to sign into Xbox Enforcement on any other Xbox account except my main account that’s permanently suspended. I can’t sign into my main account on Xbox because it says I’m permanently suspended and I can’t even find out why.
  5. Tristan lewis1 Win User

    My microsoft store isn’t working and now i can’t log back into my xbox

    So when I did that I couldn’t log back into my account because I'm stuck on a infinite loading screen so it never loads. So now i can’t log back into my account and now i can’t play any of my games up there
  6. Jake Caley Win User

    Hello I have another account I need to get in too

    Hello I have Ben trying to get into my account for about half of a year now my account was locked out but it isn’t anymore and I don’t know my password and I can reset it because it sends it to a random phone number or a phone number I don’t have anymore but on my Xbox I have the account I’m trying to get into but when I try to reset password it still sends it to a unknown phone number so I can get into the account but I can’t reset the password is there still anyway I can reset my password or am I just stuck with the unknown one I have now
    Also I am scared to guess my password to many times and lock my account out again
Thema:

I reset my account and now I can’t find my account

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