I rented a movie, but it is in FRENCH.

Herba1 HeaLerEH · Jul 22, 2014

Sorry I dropped French, and I rented Heaven Is For Real, only to find out it was a French version of the movie.

This was from New Releases and everything was in English, I did not see under Sony Pictures> French.

I made a mistake and am wondering wth I can do to fix this and not have it cost me so I can watch the English version.

Thanks I will probably have to phone them, and I don't want to. Right after I realized this I searched the movie and a different Heaven is For Real popped up and the trailer was in FRENCH. Very strange.

:)

TinaMcKay1980 · Jul 22, 2014

Just Rented "Flight" and the movie is playing in French - expected it in English

Movie playing in French!!! How do I fix this? Rented bad country...

leafnumber2 · Jul 22, 2014

Just Rented "Flight" and the movie is playing in French - expected it in English

Can anyone at Microsoft help me? I rented the movie "Flight" and when it started playing it was dubbed in French. I want to watch the movie in English.

onyxishere · Jul 23, 2014

If your region is in a french speaking country then the programming would normally default to that language.

However, if you need help with the movie you will need to contact phone support for more assistance.

support.xbox.com/contact-us

airmattdog · Jul 23, 2014

It appears that this movie was available only with a French soundtrack, despite the description and title being in English. The soundtrack information is displayed on the info page above the description and again on the left side of the screen where you
confirm the purchase.

With that said, we've now updated it to include the English soundtrack. However, you'll need to contact customer support directly by using the link onyx62is has posted above to discuss the possibility of a refund/repurchase.

airmattdog · Nov 1, 2018

And moving this over to the Xbox Music and Video section.

airmattdog

It appears that this movie was available only with a French soundtrack, despite the description and title being in English. The soundtrack information is displayed on the info page above the description and again on the left side of the screen where you
confirm the purchase.

With that said, we've now updated it to include the English soundtrack. However, you'll need to contact customer support directly by using the link onyx62is has posted above to discuss the possibility of a refund/repurchase.

onyxishere

If your region is in a french speaking country then the programming would normally default to that language.

However, if you need help with the movie you will need to contact phone support for more assistance.

support.xbox.com/contact-us

airmattdog

And moving this over to the Xbox Music and Video section.

{Parity}

You can reply to the email that you were sent telling you that is was ineligible and explain again more fully about your situation and see if they will reverse their decision.

XBF Felixx P

Hey Guys and Gals,

Thanks for reaching out to Xbox forums support.

{Parity} is correct. You must reply to the refund denial email that was sent to you with extra details about the situation.

Since there is no further resolution and in an effort to minimize repetitive answers we will be locking this thread, but if you have any further

questions or concerns feel free to come back to the Xbox forums.

Happy gaming!

Felix

Xbox forums support

I rented a movie, but it is in FRENCH.