I renewed my xbox live subscription and it did twice. Can i have a refund

RANDOMKID2004 · Apr 16, 2018

i renewed my xbox live subscription and it did it twice can i have a refund

:)

WitlessDust7 · Apr 16, 2018

Charged Twice

Hi, I was charged twice for a yearly subscription to Xbox live for 59.99+tax in the same day. I cancelled my subscription for Xbox live and should be getting a refund. After doing so I don't have Xbox live but am being billed for having it. Due to being
charged twice only one of them will come off my bank statement. How can I cancel my subscriptions and get a full refund and purchase xbox live once and be billed properly for one payment?

KamboXbox · Apr 16, 2018

xbox live subscription

I want to refund my xbox live gold subscription and get my money back because it was auto renewed

Smwutches · Apr 16, 2018

You would need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support

Smwutches

You would need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

WidowedHeart7

ive been trying to get ahold of contact support for xbox live billing. The issue im having is i didnt want my subscription to automatically renew because right now i really didnt want to renew it, ive been trying to contact yall almost all day. if i can
have my subscription canceled and the money to be refunded to my account i'd really appreciate this. Please help. Thanks

Wishcatcher

** English Translation

The game pass I bought and used during the trial period was withdrawn from my £84.99 card for not cancelling the renewal option when it came to renewal, and I request a refund of this amount that I have not used/ will not use.

** Answer

Hi,

Sorry about that issue , the best way to get a refund is to call Xbox live helpdesk or fill-in that form > https://support.xbox.com/en-US/billing/xbox-subscriptions/digital-goods-subscriptions-refund

Regards

I am JeffRay90

Hello GEORGEKEL1,

I am sorry to say you cannot get your money back . Microsoft has a no refund policy.

I believe you can take actions on your PC to prevent further renewal purchases,

To turn off auto renewal you can follow the direction here.

support.xbox.com/.../cancel-xbox-live-gold-subscription

AroArijan

I have found the problem, but i still need a refund because i just found out live gold games expire if i dont renew my subscription to live gold.

I haven't played wolfenstein new colossus or youngblood at my xbox at all

I renewed my xbox live subscription and it did twice. Can i have a refund