I renewed my gold but it won't work

Discus and support I renewed my gold but it won't work in XBoX on Consoles to solve the problem; So basically I had renewed my gold subscription about 15 or 14 days ago. 2 or 3 days ago my gold randomly stopped and just left. It now won't let me... Discussion in 'XBoX on Consoles' started by reid3235671899, May 28, 2020.

  1. reid3235671899
    reid3235671899 Guest

    I renewed my gold but it won't work


    So basically I had renewed my gold subscription about 15 or 14 days ago. 2 or 3 days ago my gold randomly stopped and just left. It now won't let me play online games or do anything for fun even though I had renewed my subscription about 2 weeks ago. If
    anyone went through this please reply back to try to help me.

    :)
     
    reid3235671899, May 28, 2020
    #1
  2. LBx Jaggerwar Win User

    I renewed my gold but it won't work

    Good evening reid3235671899,

    I am terribly sorry that you are experiencing this terrible thing going on with you. I wanted to respond to this and see what possibly is going on. So at one point, you had the membership and were playing games and then with in a span of 2-3 days it just
    stopped working. Like the 2 other ambassadors said you might want to delete and re-add your account to the Xbox and/or purchase a digital code see if that works.

    I would also recommend calling the support staff and see what the actual reason your are not able to access Xbox gold content. I'm not saying you did or not, but it's possible they could have account/isp ban you as well. That would be the worse case scenario
    and I hardly doubt it but possible. That could be for violating codes of conduct or other multiple things, I really don't know and don't think that would be the case but better to check in and see what they say.

    I hope you are able to get back on Xbox live and enjoy the community. Have a wonderful evening.

    Sincerely,

    Jagger

    Xbox Ambassador
  3. zZ WIGGLY Zz Win User

    I renewed my gold but it won't work

    Hi

    I had a similar issue I contacted customer service team they are a great bunch of guys they will sort in no time.
  4. GMS1stLDYCannon Win User

    I renewed my gold but it won't work

    Hello, let us know whats going on now. When you loginto your Microsoft account does it show you have a current subscription? Does it show that you owe a payment for a subscription? Does it show in billing that you paid for this new subscription? I would
    call XBox up and speak with a rep so they can enter your account and possibly see whats going on. Please come back and let us know if it was fixed!
  5. H3PA80R Win User

    I renewed my gold but it won't work

    Please check your account on https://account.microsoft.com/ in a broswer. There you should see if you still have an active subscription. If this is the case try the following:

    Delete your profile from your Xbox. Then press the power button on your console until it turns off. Unplug the power cord for at least one minute and plug it back in. Restart your Xbox and redownload your profile. If there was something wrong with licenses
    it should fix the issue.

    Hope that helps.
  6. fcdefreitas Win User

    I renewed my gold but it won't work

    Did you try to remove and add your account again?

    PS: it happened to me once, I did this procedure and went back to normal.
Thema:

I renewed my gold but it won't work

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