I refunded a item but never got my money back

If it isn't ms balance it takes 3-5 business days after its approved yo get to your bank

Then it depends on your Card holder policy

It could be the next billing cycle or 5-7 business days it's whenever they proccess it

Hi there! I'm more than happy to help you!

Just as Ngocphi had said, it could take 3 -7 business days (excluding weekends) for the refund amount to reflect on your payment method depending on your bank.

However, if it takes more than 7 days and you have already reached out to your bank yet to no avail, I would recommend you contact Xbox Support for further escalation as they have the tools and resources to properly investigate this case:

https://support.xbox.com/en-US/contact-us#0

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hi Adien my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

There was a notice on the website a few days ago explaining that the refunds are taking longer.

Microsoft Xbox Refunds may take several business days, it depends on which payment method you used.

You can check the refund status on this page:

https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders

I hope this helps.

Any fix on this? It’s been more than a week and I haven’t gotten anything

Well did you read the FAQ?

You do know that it takes 3-5 Business days for refund right and after that it is upto your bank to proccess it

No refunds are immediate except.for gift cards

The 72 hours is about.the approval not.the refund proccessing time

You only had 1 .business.days

And since you already requested it of course you used your ONe refund for the one transactionyou just didn't read the proccess

You can't request multiple funds for the same.transaction since you only paid once

Since you were approved.on the 12 it would.mean you have to wait till Wednesday or Friday next week before the bank receives it and whenever they proccess it

(Card.holder agreement) some do not proccess refund till the next billing cycle