I refunded a game and never got my money back

Refunds can take between 5-10 working days, barring any delays. Could take longer, depending on who your bank or financial institution is.

Hi Sookifi S, my name is Courtney and I would be happy to help.

According to Xbox Ambassador Gerardo C, the time it takes for refunds to be reflected is generally between 3 to 5 business days (remember that Saturdays, Sundays and holidays are non-business days). This time may vary depending on each bank, as some take longer to process refund money than others, and there are also some that process refunds faster.

Apparently it has been almost a month since you requested the refund, I would advise you to contact Support directly so they can help you with this problem.

Support: https://support.xbox.com/contact-us/

Please note that this is a public Microsoft forum where we are gamers like you who help other gamers with basic problems, this means we are not Microsoft employees.

Information Source (Credits): https://answers.microsoft.com/thread/14021508-dab3-453f-ba50-d4db4f814deb

(It is published in the mentioned link and is in another language, so if you want to take a look at it, you must translate it on your own).

I hope you understand, I wish you good luck.

Best regards,
Courtney.

Hi Adien my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

There was a notice on the website a few days ago explaining that the refunds are taking longer.

Microsoft Xbox Refunds may take several business days, it depends on which payment method you used.

You can check the refund status on this page:

https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders

I hope this helps.

Any fix on this? It’s been more than a week and I haven’t gotten anything

Hi Abrielle, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

Once the refund has been approved and already stated as "refunded" on your order history (https://account.microsoft.com/billing/orders), it will now depend on your bank on when they will credit back the money but it usually takes 5-7 business days.