I redeemed fc points but did not receive them

Also, I haven't redeemed the in game currency. All I did was exchange my Microsoft points for a voucher then bought ea fc points but for the wrong version. It should have been ea fc 25 and I purchased ea fc 24 points.

You didn't by any chance gain them by the exploiting the 160 MS points / 48-hour code glitch (the glitch allowed 160 point codes to be generated)? The reason I ask, is that 6880 divided by 160 is 43 (potentially 43, 160 point codes used to redeem 6880 points).
If you did exploit the glitch, Microsoft is redeeming the points received from exploiting the glitch. I was reading an article the other day and it quoted Microsoft saying that anyone who gained from the glitch, will have the points taken off of them eventually.

Hello John G, my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

Remember that this is a possible solution, if it doesn't work for you we can try another one.

Note: This is a public forum therefore, I suggest you not share your personal data.

I am very sorry for the problem you are going through, with the intention of being able to help you I did an internal search in EA support and they suggested the following steps to transfer points from Fifa 23 to Fifa 24 and I thought it was good information, which you should take into account :

Yes, you have unused FIFA Points in FIFA 23, you can transfer them and convert them to EAS FC Points in EA SPORTS FC™ 24. See the steps below to learn how to do this.

Attention! January 1, 2024 is the last day to transfer and convert FIFA Points to FC Points.

To transfer your FIFA 23 Points to EA SPORTS FC™ 24, you will need to log in to EAS FC 24 on your console or PC. You cannot convert Points in the Ultimate Team™ web app or companion app.

After transferring your EAS FC Points to your console or PC, you'll see the updated amount in the Ultimate Team™ web or companion app.

How to transfer and convert Points from FIFA 23 to EAS FC 24

The first time you log into Ultimate Team™, Clubs or VOLTA FOOTBALL™, you will see a prompt giving you the option to transfer your Points.

The pop-up notification says the following:

«We have seen that you have an unused balance of FIFA Points in FIFA 23. Do you want to transfer it and convert it into FC Points in FC 24? Please note that this transfer is irreversible. Once you have transferred your Points balance, you can only use them in EAS FC 24. This transfer is one-time and you will not be able to transfer any more Points after this process.

Remember a few things:

You can only transfer and convert FIFA Points from FIFA 23 to EAS FC 24 on the same console family. For example, you can transfer and convert Points from FIFA 23 to EAS FC 24 on Xbox Series X and S, but not from FIFA 23 on Xbox Series X and S to EAS FC 24 on PlayStation 5.

The transfer is not reversible. You cannot return your Points to FIFA 23 after you have completed the transfer.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Information Source (Credits): https://help.ea.com/es/help/ea-sports-fc/transfer-and-convert-fc-points/#:~:text=¿Ican transferir% 20Points%20de%20EA,EA%20SPORTS%20FC%E2%84%A2%2024.

Thank you for your patience, I hope everything can be resolved. I will be attentive to your response. Blessings.

Sincerely,
Oskayra.

Did you buy the points on the Xbox with a credit/debit card or did you redeem a code for them?

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

Kindly make sure that the in-game currency is successfully purchased under the account that you're using, please follow the steps below:

"Go to Profile & system > Settings > Account > Payment & billing > Order History"

https://support.xbox.com/en-US/help/subscriptio...

Once confirmed that it is purchased under the correct account, for cases like this what we initially need to do is quit the game and perform power cycle in that way once you launch the game your in-game data will just re-sync.

Kindly quit the game and follow the steps below before you re-launch the game.

​​​

"POWERCYCLE CONSOLE​​​

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​"