I redeemed an Xbox game code on the Xbox app on my pc and the game wont show up in my library.

TH2N. · Sep 8, 2023

I recently pre-ordered "The crew motorfest gold edition" from (site removed) for Xbox, once I brought it I then went to the Xbox app on my pc to redeem the code that I was given and the Xbox app showed the game and said the game was successfully redeemed however the game isn't in my library at all, what do I do? I even got an email from Microsoft which confirmed that i redeemed my code yet it hasn't shown up on my order history list.

:)

kyle_m4496

Hi Arnob. My name is Kyle and I'm an independent advisor.

If the code has been redeemed, the game will show in your order history and library:

Open the Xbox app on your PC and go to the Library tab, your owned games will show here.

You can also check this from the Microsoft Store app library, and see if the game shows in your order history: https://account.microsoft.com/billing/orders/

Thanks,
Kyle

SwordofWhedon

We cannot support purchases from unauthorized third party retailers

GMS1stLDYCannon

Hello was it for PC version?

Alex Farmer

hello, the game was an xbox version and the xbox app recognised the game to be usable on my pc and i double checked my order history and the game is on there now, so i was just wondering if it was a visual bug as the game isnt released yet or if it wont work.

(i am the original poster of this question, i just posted the question on the wrong account)

M3tal Daz3

Please open the store app on your PC.

Go to my library.

it should be there to download again.

hello i had the same issue but on the opposite end i redeemed a code on the microsoft store on pc and cant play it on xbox

If you have redeemed the code under the same account you will find it at your games library

I redeemed an Xbox game code on the Xbox app on my pc and the game wont show up in my library.