I redeemed an Xbox code to the wrong account

Discus and support I redeemed an Xbox code to the wrong account in XBoX on Consoles to solve the problem; I redeemed an Xbox code to the wrong account on the family account and now noone else has access to xbox live games. Any ideas on how to transfer the... Discussion in 'XBoX on Consoles' started by danielstempel, Oct 28, 2020.

  1. danielstempel
    danielstempel Guest

    I redeemed an Xbox code to the wrong account


    I redeemed an Xbox code to the wrong account on the family account and now noone else has access to xbox live games. Any ideas on how to transfer the subscription?

    :)
     
    danielstempel, Oct 28, 2020
    #1
  2. The_Last_DJ Win User

    I have an accidentally redeemed a voucher code.

    Hello Claire! I'm Kris and I'd be happy to help you with your question.

    Unfortunately, Xbox Support are unable to transfer a code once its been redeemed.

    "Important Before you redeem your code, make sure that you're signed in to the correct Microsoft account on your device or browser. Codes that are redeemed on the wrong account cannot be transferred to another Microsoft account by Xbox Support."

    Source: https://support.xbox.com/help/subscriptions-billing/redeem-codes-gifting/redeem-prepaid-codes
  3. ChellMyBell1983 Win User

    I can't log into my xbox live service.

    If you've redeemed the code on the wrong account you will need to contact Customer Support to see if they can cancel it on the wrong account and issue you a code to redeem on the correct account.

    support.xbox.com/.../contact-us
  4. Smwutches Win User

    Included with Xbox rewards never showed up

    Codes are one time use only. So if you already redeemed it on an account, even if it's the wrong account, there's no way to redeem it on another account.
  5. maxen Win User

    Xbox Live Gold 12 months

    Is there any chance you accidentally redeemed the code on the wrong account? This would be the only reason why the code would redeem but you cannot find it on your account afterwards.
  6. KindGryphon Win User

    I Accidentally Redeemed an Xbox Gamepass Ultimate code

    I Accidentally Redeemed an Xbox Gamepass Ultimate code on the wrong account, and was wondering whether or not I would be able to get the 2 months included on the code back
    Unfortunately once its been redeemed there isnt anything that could be done.
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I redeemed an Xbox code to the wrong account

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