I redeemed a Xbox 20$ gift card thru my Microsoft acount and it tells me in my order...

yes, i did redeem the xbox gift card on my microsoft acount and i did use most of my 50$ on the microsoft store for vbucks, i used arround 30 to 40 dollars on vbucks already (10$ for 1000 vbucks) at that point i didnt know how much money i stIll had on my gift card so i decided to search up vbucks on the microsoft store and instead of buying it i was goona check how much money was still on the card, then i accidentally pressed A and purchased it.

Very similar problem, I purchased a €5 gift card on Friday to test whether I could buy an Xbox with it on the Microsoft store. It worked, so I told my friends to gift me those gift cards. I redeemed a total of two gift cards worth €20 each, both of which
do not show up When trying to purchase a console. There it only gives me €5. When trying to purchase a game, it shows me €25, which is still €20 short. I talked to Microsoft support yesterday evening and we went through some steps, but sadly it did not work.
So I can’t use the €40 gift cards as expected, and 20 seem to be entirely lost somehow.

Hi Tania! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Xbox gift card. No worries, let me help you sort this out.

It's important to note that this is a public user-to-user community forum, and none of us here work for Microsoft.

If I may ask, may I know the title/name of the order transaction showing for your Xbox 20$ gift card under your Order History?

I need to verify this because it might be possible that the redeemed gift card is not actually Microsoft credits but instead a subscription, a game, or even DLCs/Addons.

Kindly confirm if the 20$ Microsoft credits are showing up on your Microsoft wallet by signing your account on account.microsoft.com > payment and billing > then payment option.

Please take your time and let me know the results.

Best Regards,
Darhyl

Hi Andrew! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your redeemed Xbox gift card.

Try to redeem the gift card again on a web browser online on redeem.microsoft.com and check if the message shows up as the codes were already redeemed.

Note: Make sure to use the correct account where you want to have your gift card redeemed.

If you have received the error message, kindly confirm if the gift card was redeemed successfully on your account by signing in to your account on account.microsoft.com > payment and billing > order history > select the date of range when you redeemed the gift card.

If you're unable to find the redeemed gift card transaction under order history, check your other Microsoft email accounts' order history to find the transaction.

If you're able to find the transaction, validate if the gift card is for Microsoft credits or an Xbox subscription.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today German

The gift card that you have has only 10 digits code on the back?

Xbox gift cards and redeemable Microsoft codes always have a 25 digits code and are redeemable here:
https://account.microsoft.com/billing/redeem

May I know where did you got this gift card?

In the meantime you can double check Xbox codes are always 25 characters:
https://support.xbox.com/en-US/help/subscriptio...

I'll be waiting for your reply