I Redeemed a gift code on wrong account

Discus and support I Redeemed a gift code on wrong account in XBoX Games and Apps to solve the problem; I was sent assassin creed Valhalla as a gift and accidentally redeemed it on my brother's account is there any way to get game back... Discussion in 'XBoX Games and Apps' started by Rook Delamorte, Feb 3, 2025 at 7:12 PM.

  1. I Redeemed a gift code on wrong account


    I was sent assassin creed Valhalla as a gift and accidentally redeemed it on my brother's account is there any way to get game back

    :)
     
    Rook Delamorte, Feb 3, 2025 at 7:12 PM
    #1
  2. The_Last_DJ Win User

    I accidentally put my Xbox gift card code on a different account so how do I refund that code and put it one the right account

    Hello AlfieBaird! I'm Kris and I'd be happy to help you with your question.

    Unfortunately, you are unable to refund a gift card that has been redeemed. Xbox Support are unable to transfer across accounts.

    "Important Before you redeem your code, make sure that you're signed in to the correct Microsoft account on your device or browser. Codes that are redeemed on the wrong account cannot be transferred to another Microsoft account by Xbox Support."

    Source: https://support.xbox.com/help/subscriptions-billing/redeem-codes-gifting/redeem-prepaid-codes
  3. WattyNuela Win User

    I can’t download a game

    Hello Jayden, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.

    Not a Microsoft employee.

    It’s unfortunate to know you redeemed a code in the wrong Microsoft account.
    I appreciate the opportunity that unfortunately, once a code is redeemed, it is not possible to redeem it again or transfer the content to a different Microsoft account.

    You can review this information and more in this support article:
    https://support.xbox.com/help/subscriptions-bil...

    However, if this gift card is an Xbox currency gift card. You can try gifting the desired content to your Microsoft account.
    What are you trying to get?
  4. João Carvalho_12 Win User

    I Redeemed a gift code on wrong account

    Hello, thanks for entering in contact here on our community

    My name is João, I'm a Xbox gamer just like you and I will be glad to help you in your matter today!

    I see that you have a question about changing the game you redeemed to another Xbox account.

    Unfortunately you can't transfer games, merge accounts or transfer progress from one account to another, I'm sorry about this one Rook.

    I appreciate your understanding about this!
  5. Sodangidni Win User

    I redeemed my sons Xbox v bucks card and it isn’t showing up on his account

    Hello, Jennifer. I’m Arturo.

    I’m sorry to hear you redeemed the vbucks card on the wrong account, and I regret to inform you that, unfortunately, as the code has been redeemed on a different account, it is not possible to redeem it on your son’s account again or transfer this content to your son’s account.

    This information and more can be reviewed in the following article:

    https://support.xbox.comhelp/subscriptions-billing/redeem-codes-gifting/digital-code-solution
  6. Sodangidni Win User

    I redeemed a gift card to an old email!

    Hello, Parker M. I’m Arturo, and I'll be glad to provide assistance with your inquiry today.

    I'm sorry to hear that you redeemed a gift card on the wrong Microsoft account.

    Not only that, but I regret to inform you that once a code has been redeemed, it's not possible to either redeem it again or transfer the content to another Microsoft account.

    Reference link:
    https://support.xbox.com/help/subscriptions-billing/redeem-codes-gifting/digital-code-solution > Code was already redeemed.

    However, you could try using the balance available on your wife's Microsoft account and try gifting yourself the desired game or DLC.

    I know this is not the kind of answer you were expecting, but I hope it helps in some way.

    Kind regards,

    Arturo.
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I Redeemed a gift code on wrong account

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