i redeemed a game code on a wrong account that i dont have access for

Hi, my name is Ezequiel and thank you for your question and for reaching out. Hello João Pedro how are you?

I'm really sorry you did this.

Unfortunately the content of the code cannot be transferred to another account.

If even you don't have access to the account, you have a profile on your Xbox One with that account, it's possible that you can access the game through the library.

You'll need to contact customer support for the Microsoft Rewards program via their redemption page. They are separate from the Xbox Rewards program.

Make sure you are logged in on your Xbox with the account that you've used to redeem the code!

they provided me a number for filing a criminal case? it didn't make much sense. I still need help because im worried i dont have access to my own game at all

Please could you check if you have any microsoft point's on your account?,

If not how long was it before you redeemed the code?, was it straight away as soon as you recieved the email?

Try the 1,000 msp Point code again and see what happens. The code may not have been confirmed straight away by Microsoft, i dont think there is any 1,000 point microsoft codes.

But i could be wrong.

Hope you get this sorted

Thanks

Happy Gaming!

Hi EinradKohorte!

Your account is showing as silver only. If you still have your prepaid card code with you, I would suggest contacting chat support so they could validate if the code was redeemed successfully. You might have redeemed the code on the wrong account that's
why you can't join parties nor online games.