I redeemed a 25 dollar gift card on my other xbox seris x at work then my xbox at home...

Hi, my name is Annanda, thank you for your question and for reaching out.

Have you tried first redeeming the gift card? Gift cards need to be redeemed first, then the currency will be added to your account, and you use the money that was added to your account as a payment method.

You can redeem the Gift Card by following these steps:

" On Xbox One and Series X/S:

Press the Xbox button  to open the guide, and then select Store.

Press the View button  to open the side menu, and then select Redeem.

Enter the 25-character code, select Next, and then follow the prompts.

On PC or mobile web broser:

https://redeem.microsoft.com/

On Microsoft Store on Windows:

Press the Start button, and then enter the store into the search bar.

Choose Microsoft Store from the results to open the app.

Select your account in the top-right corner of the screen, and then select Redeem code or gift cards.

Enter the 25-character code, select Next, and then follow the prompts.

On Xbox App for Windows:

Press the Start button , and then enter Xbox into the search bar.

Choose the Xbox app from the results to open the app.

Select your gamerpic, and then select Settings.

Select Redeem under Redeem a code.

Enter the 25-character code, select Next, and then follow the prompts. "

https://support.xbox.com/help/subscriptions-billing/redeem-codes-gifting/redeem-prepaid-codes

Also, it is good to note that the Gift Card Currency needs to match your account Region to work after being redeemed. For example, a US dollar Gift Card will only work in US Store.

I hope I was able to answer your questions! Please, if you have any other doubts, we are here to help.

If the reply was helpful, please don’t forget to upvote or accept as an answer, thank you.

Best Regards, Annanda.

i dont live in america and i bought a 25 dollar gift card and now im home and it doesnt work is there another way of complaining other than going back to the store ?

I just now bought a gift card an redeem it on my xboxone x console an it was for 25 this the second time an pass four day i bought a gift card for 25 an get only 15 added to my account why an if that the case can i get my 20 back for the two 25 gift i
bought an put on here to get rip off ten dollars for bought cards after loading them on my xboxone accout i didnt this the three day ago thinking it was a error on my behalf if it's not I am about to get tires I just would like to know what can I do about
my $20 I lost my to gift card

My son got two gifts cards of $40 each, trying to redeem on his xbox one x, asking for 25 digits code, the card has only 16 digits code. What I should do?!

Hi Felix,

Yes the charge is there on May 4 along with two redeemed xbox gift cards I got for my bday. So i redeemed 25 and 15 dollar gift cards and then bought 39.99 atoms bundle so it does show as charged.

I havent spoken to anyone on the phone though and at this point i fear all ill get is the “not qualify under our terms of sale” response.