I recovered my locked account but my account has stayed locked and I have no way of getting...

Discus and support I recovered my locked account but my account has stayed locked and I have no way of getting... in XBoX Accessibility to solve the problem; My main Xbox account is locked because someone tried taking it from me. I completed all forms, got the email saying that my account was recovered and I... Discussion in 'XBoX Accessibility' started by Phloaties, Oct 26, 2023.

  1. Phloaties
    Phloaties Guest

    I recovered my locked account but my account has stayed locked and I have no way of getting...


    My main Xbox account is locked because someone tried taking it from me. I completed all forms, got the email saying that my account was recovered and I was verified as the owner but my account has stayed locked. I have no way of getting into it. I've changed my password and done everything possible to try to get back into my account but nothing is working. I've tried getting in contact with an agent on the phone but they can't do anything besides send me the forms to fill out, which is very dumb in my opinion because after completing these forms multiple times, I am still having this issue. I've had the account for over 12+ years. A lot of time and money went into it. I just want my account back.

    :)
     
    Phloaties, Oct 26, 2023
    #1
  2. Daniel Gill_354 Win User

    I recovered my locked account but my account has stayed locked and I have no way of getting into it.

    I completely understand the problem with your Phloaties account and believe me, I would love to help you, but I am just a member of the Microsoft community and a gamer like you.

    Hopefully someone who has gone through a problem similar to this can give their opinion/solution about it, but from what I understand the only ones who can help are the Support people, but in this case it is difficult since they do not give you an effective solution. to all this.

    I wish you good luck and hope your problem is solved soon.

    Best regards,
    Daniel.
  3. Daniel Gill_354 Win User

    I recovered my locked account but my account has stayed locked and I have no way of getting into it.

    Hi Phloaties! I hope you are well, delighted to be able to offer you my help!

    I know how frustrating this whole situation can be for you, believe me I understand you since I am an Xbox player like you and for a moment I also went through the same thing.

    And since I went through the same thing, what I can tell you is that the only ones who can help you are support, remember that this is just a help forum for the Microsoft community where there are only players like you and me.

    Try contacting support during business hours via this link:

    https://support.microsoft.com/contactus/

    You mentioned you tried calling too, but what time do you make calls? And you got the support number in the following link:

    https://support.microsoft.com/topic...-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    I wait your answer!

    Best regards,
    Daniel.
  4. Phloaties Win User

    I recovered my locked account but my account has stayed locked and I have no way of getting into it.

    Hi Daniel thanks for responding. Whenever I've tried calling it has always been anywhere from 12pm-5pm on a weekday. The problem is that because of my problem, I am unable to have a one on one call with an agent or have a text chat with them. Since my account is still "locked," I cannot sign in when told to do so. In addition, when I made a phone call to the support number and I gave the details that I was calling for, the automated machine tells me the same thing everything else has told me which is that the only thing I can do is fill out the forms and wait. I already went into detail on why that isn't working in the original post so I won't explain again. At this point I believe the only way for me to get some actual support is if I speak one on one with an agent.

    Just to add on, I feel like there is a bug or glitch happening with it as a whole which is causing the account to stay locked. Other than that I can't seem to find out the reason why the account has continued to stay locked.
  5. JosefLBohorquez Win User

    I have been locked out of my account and I have no way to recover

    If maybe you have any other question. I remain at your disposal
  6. JosefLBohorquez Win User

    I have been locked out of my account and I have no way to recover

    It's hard to tell what's going on.
    Sorry for not be much helpful. it is limited to the links that I shared previously
Thema:

I recovered my locked account but my account has stayed locked and I have no way of getting...

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