i recently purchased xbox live and received my bank statement and paid for it twice.

Contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

It doesn't show that I bought the game twice but when I check my bank statement it shows that Microsoft charged me twice.

Hi,

After I added the payment method by mastercard, I made the transaction twice and received the error "PUR-TransactionNotAllowed" both times. My account still cannot register for game pass. I contacted the bank to check, the bank informed me that both payments were successful, but why did my account receive an error when paying and I paid twice but did not buy? get game pass?

the orders on Microsoft/Xbox show that the order has only happened once, but my bank statement says its been done twice

So I've purchase it now. There must have been some error. I've paid the reduced price even though every time the xbox store screen and my banking app both said the high price.

Must be some glitch and both only show the full price during purchasing. Then on my banking statement, after purchase, is the reduced price.

That is so confusing microsoft need to fix this.