I received a code for a game on Minecraft but it won’t be redeemed

Hi Mahsa, my name is Joel, I'm here to help you with any problems or questions you may have.

Mahsa, could you indicate where you got that code and exactly what message does it show when you try to redeem it?

Please note that this is only a public forum, I will respond to you in a short period of time within the possible apologizing in advance for any delay in response. I am simply a user trying to provide information and knowledge that may be useful to others, I am not an employee of Microsoft.

Regards

I made a purschase for Minecraft Java and still have not received the redeem code after 24 hours. What went wrong?

You wouldn't get a redeem code. The game purchase would simply be applied to whatever account you were signed into at the time of purchase.

The code you receive from Mojang will be kept on your account, in case you’re unable to redeem it straight away, or in case you have problems trying to redeem it in Microsoft Store.

If you receive a message stating that your code has already been redeemed:

• Check any other accounts you use on your Windows 10 device, and see if they have the option to install Minecraft: Windows 10 Edition.
• If that account can install the game, you’ll need to use that account to play your free copy of Minecraft.

For more info: https://support.xbox.com/en-GB/games/game-titles/minecraft-windows-10-edition-faq

I was able to figure out the solution!

For anyone else who has purchased and tried to redeem multiple of the same Minecoin denomination gift cards to an account, do the following:

1. For Minecoins and Minecraft, redeem the first code. It should redeem successfully.
   
2. This seems to put the redemption in a "waiting to be delivered state." This is what prevents the 2nd code from working.
   
3. On the account receiving the Minecoins, log into Minecraft and go to the store.
   
4. Ensure that the new coins have been delivered/received.
   
5. Once the first code of coins has been delivered/received into the account, you can now redeem another code!
   

Hope this helps others looking for this issue! It seems you just need to deliver/get the coins on the account before you can redeem another "same" code/denomination to the same account.

This should be really be documented in the FAQ!

I purchased the Minecraft game on Amazon not on Microsoft but I redeemed the code. How can I transfer the code to my grandson?