I receive messages from a blocked user

HopeMonse · Jan 8, 2019

For three weeks now I have blocked a user who only happens to be offended, block his messages from the console and the page and also report it but I still receive messages from him

What I can do?

:)

HopeMonse

If I did, I stopped sending messages and blocked it, but afterwards I could continue sending messages.

Mistress Sara

Hi there,

After blocking the user, you are not responding to them in any way correct? Responding removes the block.

You did the steps to block
(and didn't repeat the steps to unblock) correct?

Geth

You may need to redo the block, if nothing happens, I recommend calling phone support.

Rqvg

I agree with everything Mistress Sara said however i just want to add a link on how to properly Mute/Block someone. https://support.xbox.com/en-US/xbox-one/xbox-live/block-or-mute-other-player

Rostom L

Hi Mikael!

I am afraid that there's no option for us to check blocked players list on PC unless you have an Xbox console we can use to check it.

Were you able to get a copy of their gamertag? If so, try to search it on your Friends section and confirm if they're really blocked. If not, it could be just a bug.

I receive messages from a blocked user