I raised a warranty claim for my Xbox series 2 controller, its been over 24 hours and no...

Hello Emilio! I'm Kris and I'd be happy to help you with your question.

Sorry to hear you haven't received the returns label. If its not in your junk\spam folders, I would suggest having a chat with Support. They should be able to sort it manually.

https://support.xbox.com/contact-us

Well its been over 24 hours already, since i unplug and try different things on the xbox to see if my problem get solve but not luck at all still freezes on startup!....."deadeagleman" i dont have a warranty on this xbox anymore, its expire!...and i cant
pay microsoftthe $100+ they ask for tech assistance!....

Thanks for reaching out!

there was a known issue with the console and the controller communication, which caused a lot of controllers to disconnect also affecting the Elite Controller series 1, i suffer with the same issues, all new controllers have been fixed including the series
2 controller.

All the steps we will only be temporary.

if its a new controller swap it the series two.

its not the game thats the issue, its an Intermittent problem.

i hope this helps

Thanks for the reply, just to clarify, theres no known “fix” other than replacing the controller with a new series 2? Typically my series 1 is just over 12 months old, so no chance of a replacement under warranty?

Oh, its more than ridiculous, its downright sinister imo......I raised cain for a hour with them, even pointed out that they told me if I bought the "complete" warrant , this wouldn't happen as there would be NO out of pocket expenses.....NOW they claim
that a controller is an "accessory" and covered under a "different policy".....(one that I cant find in their terms of the warranty).....I explained that a controller or a power brick (same policy) are NOT accessories , that they are REQUIRED to use the console
but to no avail

The gamertags are just being released over a 24 hour period, you don't have to claim them in the 24 hours.