I purchased Xbox live gold but it is saying I don't have it!!!!!

thekestnerfam · Feb 6, 2017

I just purchased Xbox live gold but every time I go to play something online it comes up with the buy screen for it. I went to account settings and subscriptions and it says I own it so I'm not sure why it's not working. This is very frustrating and there's
no good reason for it! I've barely had my Xbox for a month and I've already had many problems with it. Can someone please help me with this? Any help at all would be greatly appreciated!

:)

Miss Ghidorah · Feb 6, 2017

I have Xbox live gold but it's saying I don't.

Hi Haszed,

Sorry to hear about any frustration this may have caused. Unfortunately, we're unable to assist with Xbox Live Gold and billing issues here on the public facing forums. You will need to speak directly with phone
or chat support for further assistance.

If you have any additional Xbox related questions, please do not hesitate to ask us! We're here to help.

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky HERE for the best info.

Haszed · Feb 6, 2017

I have Xbox live gold but it's saying I don't.

I have Xbox live gold but its saying i don't.

DIPDIP0TAT0CH1P · Feb 6, 2017

Usually in a scenario like this removing you account, power cycle and then re-adding it, resolves this issue.

Add or Remove a Microsoft Account on Xbox One

Restart or Power Cycle Xbox One Console

If you found this posy helpful please remember to up vote it.

Hubert171 · Sep 18, 2018

Excuse me but I've been having the exact same problem now and it's been over 24 hours since I purchased 1 month of xbox live gold and it still won't let me play online, and yet every person that I see has had the same problem, the only answer that xbox
support can come up with is "remove your account and recover it again", even though I've already done that, reset my xbox, tested my internet and multiplayer connection, restarted my console, launched multiplayer games over and over again to no avail, and
am STILL completely unable to access any multiplayer interactions THAT I PAID FOR.

XBF Leonzo G · Oct 31, 2018

Hello thekestnerfam!

Thank you for bringing this issue to our attention. We recommend removing your account from the console and downloading it back. If you have an Xbox One, you can follow this article

How to add or remove a Microsoft account on Xbox One to help manage your account. You can also try power cycling the console by holding down the power button on the front of the console for ten seconds. If all else fails, you can contact our

Xbox Phone Support Team in order to have them look into your account for any issues. Be sure to let us know the results!

DIPDIP0TAT0CH1P

Usually in a scenario like this removing you account, power cycle and then re-adding it, resolves this issue.

https://support.xbox.com/en-GB/my-account/manage-gamertag-and-profile/add-remove-account-xbox-one

http://support.xbox.com/en-GB/xbox-one/console/power-cycle-console

If you found this posy helpful please remember to up vote it.

XBF Leonzo G

Hello thekestnerfam!

Thank you for bringing this issue to our attention. We recommend removing your account from the console and downloading it back. If you have an Xbox One, you can follow this article

How to add or remove a Microsoft account on Xbox One to help manage your account. You can also try power cycling the console by holding down the power button on the front of the console for ten seconds. If all else fails, you can contact our

Xbox Phone Support Team in order to have them look into your account for any issues. Be sure to let us know the results!

Hubert171

Excuse me but I've been having the exact same problem now and it's been over 24 hours since I purchased 1 month of xbox live gold and it still won't let me play online, and yet every person that I see has had the same problem, the only answer that xbox
support can come up with is "remove your account and recover it again", even though I've already done that, reset my xbox, tested my internet and multiplayer connection, restarted my console, launched multiplayer games over and over again to no avail, and
am STILL completely unable to access any multiplayer interactions THAT I PAID FOR.

Miss Ghidorah

Hi Haszed,

Sorry to hear about any frustration this may have caused. Unfortunately, we're unable to assist with Xbox Live Gold and billing issues here on the public facing forums. You will need to speak directly with phone
or chat support for further assistance.

If you have any additional Xbox related questions, please do not hesitate to ask us! We're here to help.

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky HERE for the best info.

WPAK

Hi there,

please double check http://account.microsoft.com/services to see if the subscription is showing there.

If the subscription shows, try the following steps

Remove profile from the console (Make sure you know the account credentials for the account, since you will need them later)

Perform the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:
http://support.xbox.com/en-us/xbox-one/console/power-cycle-console

Redownload your profile

If these steps fail, then its best to contact Xbox Support (via Phone or Microsoft Support Chat) at

http://support.xbox.com/contact-us

Let us know the results

I purchased Xbox live gold but it is saying I don't have it!!!!!