I purchased Xbox Live Gold, but can’t play online

I purchase a Xbox live gold subscription for 12 Months

And i played online with it(I think on the begginig of March),but some days later i can’t play online again!

It appears to me i can pick up the games and play the Xbox one games FROM gold,but i don’t can play online

Uhmm i just bought an xbox live gold membership on my xbox 360 and I still can’t play online.

Yes the home xbox was set and no specific error message. Just can’t play online games that require xbox live gold

Hi there,

please double check http://account.microsoft.com/services to see if the subscription is showing there.

If the subscription shows, try the following steps

1. Remove profile from the console (Make sure you know the account credentials for the account, since you will need them later)
2. Perform the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:
   http://support.xbox.com/en-us/xbox-one/console/power-cycle-console
3. Redownload your profile

If these steps fail, then its best to contact Xbox Support (via Phone or Microsoft Support Chat) at
http://support.xbox.com/contact-us

Let us know the results

It is just my sons and I. We are all on the Microsoft family together. We have never had a gold membership. My living room Xbox still allows all 3 of us to play online games (Fortnite, vanguard, halo, etc.). My basement Xbox won’t allow us to play anything online without purchasing a game pass or gold membership. Once we decline to buy it says our profile can’t play online