I purchased the wrong item from the xbox virtual store

Discus and support I purchased the wrong item from the xbox virtual store in XBoX Games and Apps to solve the problem; I accidentally purchased the add-on Silver on Destiny and am looking for a refund. eb9ecf70-9a9f-4306-aa99-864c6a6e3850 Discussion in 'XBoX Games and Apps' started by Gerggan, Sep 29, 2017.

  1. Gerggan
    Gerggan Guest

    I purchased the wrong item from the xbox virtual store


    I accidentally purchased the add-on Silver on Destiny and am looking for a refund.

    :)
     
    Gerggan, Sep 29, 2017
    #1
  2. onyxishere
    onyxishere Guest
    I bought a game digitally through my Xbox 360, and I was wondering what will the name of my purchase will be on my monthly statement bill?

    Xbox Live is for items purchased through the console. Billing is for items from the store (website). You can get more details on the items purchased through commerce.microsoft.com
     
    onyxishere, Sep 29, 2017
    #2
  3. xS1LENTxANG3Lx
    xS1LENTxANG3Lx Guest
    Rewards Points not being given.

    I have purchased two point worthy items from the store and not received anything.

    The two items that were purchased were State of Decay 2 and an Xbox One X console.

    SR 1432250888
     
    xS1LENTxANG3Lx, Sep 29, 2017
    #3
  4. Smwutches
    Smwutches Guest

    I purchased the wrong item from the xbox virtual store

    You would need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support
     
    Smwutches, Sep 30, 2017
    #4
  5. CrazY1985
    CrazY1985 Guest
    Contact official support for this.
     
    CrazY1985, Sep 30, 2017
    #5
  6. Castellus Zemi
    Castellus Zemi Guest
    To inquire on a refund you will need to contact xbox customer support.

    Xbox Customer Support Number: 1-800-469-9269 They are open from 9am-3am Eastern time.

    Hope this helps, Happy Gaming!!!
     
    Castellus Zemi, Nov 2, 2018
    #6
  7. Smwutches Win User

    I purchased the wrong item from the xbox virtual store

    You would need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us
  8. Castellus Zemi Win User

    I purchased the wrong item from the xbox virtual store

    To inquire on a refund you will need to contact xbox customer support.

    Xbox Customer Support Number: 1-800-469-9269 They are open from 9am-3am Eastern time.

    Hope this helps, Happy Gaming!!!
  9. CrazY1985 Win User

    I purchased the wrong item from the xbox virtual store

    Contact official support for this.
  10. HarrisonHunns Win User

    Refund

    Yeah I mean hopefully that doesnt happen but still this is how the email that i recieved from MS goes:

    “ To complete the return, your game or virtual currency purchase will be removed. If virtual currency was used to purchase an item, the item will be removed, and the purchase price will be restored to your in-game wallet prior to the refund.” So hopefully
    not as i’ve not done anything wrong.
  11. FeyTech Win User

    purchased wrong item from Microsoft store

    Das selbe ist mir passiert mit FX pinball 3 reduzierten tisch gekauft und war für pc es steht aber eingekreist auch so im store immer etwas weiter unten :( erkennen kann man es dazu an einer kleinen kachel ..

    dennoch dürfen solche dinge nicht sein ohne nach fragen finde ich zumindest
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I purchased the wrong item from the xbox virtual store

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