I purchased the Game pass UNLIMITATED why cant i play the games?

1. is this console or pc

2. are you signed into the account that the sub was purchased on.

what game are you trying to play?

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

First, make sure that you're signed in under the account where the subscription is "active". Go to https://account.microsoft.com/services.

Once confirmed, sign out and sign back in on both Xbox app and Microsoft Store App.

The game itself is not in question. The game downloaded and worked fine. When you purchase the game you receive a code for the Unlimited pass, which I did not receive. This pass in retail copies is on an insert.

Well i tried your advice.

Have spoke to several supervisors, keep telling me they've escalated it and ill hear back in 24-48hrs.

I never do and it's me that makes contact and keep going round and round in circles.

They insist on 'trying to purchase it for me' never works. Then just get told the same over and over.

Im at my witts end. Microsoft support on twitter has stopped replying as i kept asking them for an update on the reference.

Just dont know what to do next.