I purchased the game pass, they charged my card but it was not activated

Discus and support I purchased the game pass, they charged my card but it was not activated in XBoX on Windows to solve the problem; Hello, today (16/11/2019) I made the purchase of xbox Game Pass with my card, the charge was made, however, on the microsoft website and xbox (beta) it... Discussion in 'XBoX on Windows' started by Daniel_604, Nov 18, 2019.

  1. Daniel_604
    Daniel_604 Guest

    I purchased the game pass, they charged my card but it was not activated


    Hello, today (16/11/2019) I made the purchase of xbox Game Pass with my card, the charge was made, however, on the microsoft website and xbox (beta) it appears as if I had not bought anything. Charged but not activated my Game Pass

    :)
     
    Daniel_604, Nov 18, 2019
    #1
  2. denis97g Win User

    I purchased the game pass, they charged my card but it was not activated

    Hello! how long ago did you do it? it can take some time. If nothing changes in 24hrs, I would contact support.
  3. napalm 31337 Win User

    I purchased the game pass, they charged my card but it was not activated

    I bought it now in the morning, thought it was already active after purchase but no. I was charged, but it doesn't even appear in my microsoft purchase history
    Ony to be clearm are you sure you are sugin the same account when you bought the subscription and when you check it?

    Where did you checked this? Console? (I suggest you a power cycle by clicking the power button 10+seconds) OR on the https://account.microsoft.com/services/? (better choice)
  4. Daniel_604 Win User

    I purchased the game pass, they charged my card but it was not activated

    I bought it now in the morning, thought it was already active after purchase but no. I was charged, but it doesn't even appear in my microsoft purchase history
  5. EzequielNeves19 Win User

    The Xbox game pass has been expired but it still charges me and I don't have access to it.

    Hello Beepilix how are you?
    My name is Ezequiel I'm an Independent Consultant. If you really don't have a Game Pass subscription activated on your console, you don't have any benefits and all the information is saying that you don't have a Game Pass subscription and you're still being charged, most likely they cloned your card and are using the your card to pay some subscription on another account, I don't see any other explanation. Most credit cards nowadays have mobile applications, download the application on your cell phone and block purchases made over the internet or activate the virtual credit card, so the charge will no longer be made, because your card will be safe from new charges.
  6. SwordofWhedon Win User

    Why is there two credits (cards) when I buy the $1 Game Pass Ultimate?

    You cannot use your balance to pay for subscriptions

    You are required to have a credit card on file to subscribe to services and a test charge will be made, and the $1 charged to your card.

    If you wish to purchase Game Pass with a gift card you have to get Game Pass specific gift cards
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I purchased the game pass, they charged my card but it was not activated

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