I purchased minecraft but lost it

Discus and support I purchased minecraft but lost it in XBoX Accessibility to solve the problem; I purchased minecraft as a microsoft account back in 2021 and played it for a year but one time when i was opening the launcher it said change gamertag... Discussion in 'XBoX Accessibility' started by Omar Gaweesh1, Sep 12, 2023.

  1. I purchased minecraft but lost it


    I purchased minecraft as a microsoft account back in 2021 and played it for a year but one time when i was opening the launcher it said change gamertag i didnt think much of it but when i changed gamertag it linked a new gamertag to my email and now i cant access the old gamer profile or xbox profile or whatever and it says i dont own the game

    :)
     
    Omar Gaweesh1, Sep 12, 2023
    #1
  2. Darhyl Amizola Win User

    I purchased minecraft but lost it

    Hi Omar! I'm more than happy to help you!

    Based on the information you have provided, it seems your Minecraft account was migrated to the original Microsoft account.

    You can check this link to learn more about Minecraft migration:

    https://support.xbox.com/en-US/help/games-apps/game-titles/mojang-to-microsoft-account-migration-faq

    To locate the Microsoft account that is linked to the Minecraft account, kindly access all of your Microsoft accounts on account.microsoft.com > then go to Payment and Billing > Order History.

    From there, check if you can find your Minecraft game transaction back in 2021. If you found it, use the same account to sign in to Minecraft Launcher.

    However, if you're unable to find your Minecraft game transaction, I would highly suggest you reach out to Mojang Support for further assistance as they have the tools and resources to properly investigate this case and possibly locate your Microsoft account:

    https://feedback.minecraft.net/hc/en-us/requests/new

    Note/Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

    Best Regards,
    Darhyl
  3. ShorinScythe Win User

    Minecraft - Lost purchases in Minecraft Store

    Still no results. Took three calls to Microsoft support to not be hung up on immediately without conversation.

    Submitted a ticket to Mojang, after much effort getting to that stage. Have received no response on any level there either. Getting more and more pissed about the matter. As if I didn't have enough in my life to be upset about.

    Thanks for losing that much of my money folks.
  4. ShorinScythe Win User

    Minecraft - Lost purchases in Minecraft Store

    I was planning to when I have a moment, while raising the issue among others of course.

    Seems the content became unavailable on XBox after linking the PS4 for crossplay. Much of the missing content is now only available there.
  5. ShorinScythe Win User

    Minecraft - Lost purchases in Minecraft Store

    Things remain completely unresolved, and basically unacknowledged. The run around has gone through completely doubting that there's an issue in the first place.
  6. Onyx Is Here Win User

    Minecraft - Lost purchases in Minecraft Store

    Sorry to hear it. If you're missing your in game content then please contact Mojang support for more help recovering it https://help.mojang.com/
Thema:

I purchased minecraft but lost it

Loading...
  1. I purchased minecraft but lost it - Similar Threads - purchased minecraft lost

  2. Minecraft purchase on the Nintendo Switch

    in XBoX Games and Apps
    Minecraft purchase on the Nintendo Switch: My daughter plays Minecraft on the Nintendo switch. She was not linked to a Microsoft account, only using my profile on the swicth. She has spent over $50 on minecoins for add on purchases. The...
  3. Deleting Minecraft Worlds Purchased on Marketplace, not just the data, removing it from...

    in XBoX Games and Apps
    Deleting Minecraft Worlds Purchased on Marketplace, not just the data, removing it from...: Hi, My daughter says it takes too long to scroll her worlds and wants to get rid of some. Not just the data, she wants worlds to be taken off of her list she has to scroll through. Is there a way...
  4. Restore Minecraft Account purchases

    in XBoX Games and Apps
    Restore Minecraft Account purchases: Ive owned minecraft for the longest of time and I recently reset my account and had to change email and use my recovery key. because my account got compromised but I have it back now. But during...
  5. Why can't I purchase Minecraft?

    in XBoX on Windows
    Why can't I purchase Minecraft?: Whenever I go to the checkout and finalize the payment, it says this: ''We’re having trouble processing your payment, and we’d like to get it sorted out.'' Why can't I purchase Minecraft?...
  6. Minecraft purchase not showing

    in XBoX Accessibility
    Minecraft purchase not showing: I purchased MINECRAFT JAVA and WINDOWS version a long time ago through redeeming code in minecraft launcher and got it and after some time my laptop broke so i uninstall minecraft and now I have a...
  7. Hello, I purchased minecraft on my personal account when I was trying to buy it for my...

    in XBoX Accessibility
    Hello, I purchased minecraft on my personal account when I was trying to buy it for my...: Im trying to get my son's account connected to the minecraft I just purchased for him, but it was connected to my account. How can I resolve this issue? e1050d97-e272-4c7d-b62f-9b6888a439f5
  8. Do I need to purchase Minecraft again after migrating my Mojang Account?

    in XBoX Games and Apps
    Do I need to purchase Minecraft again after migrating my Mojang Account?: I purchased Minecraft many years ago, but have recently wanted to play again. I was quickly prompted to migrate my Mojang account. I completed that migration, but I am continuing to be prompted to...
  9. I purchased a McDonald's Adult Version Minecraft Meal and it's redeemed.

    in XBoX on Windows
    I purchased a McDonald's Adult Version Minecraft Meal and it's redeemed.: I have the card and the figure with me, I have the code and everything. I don't understand the reason why it's redeemed, if I haven't redeemed it, I've been collecting all of them and this one has...
  10. lost ownership of minecraft account after purchase of game 1 year ago

    in XBoX Accessibility
    lost ownership of minecraft account after purchase of game 1 year ago: i owned a Microsoft account where the game was purchased on. suddenly lost minecraft ownership 0b142b6b-297c-4da9-8fc2-77e957c9662f