I purchased Hellboy for Injustice 2 and it shows to be downloaded on game add on but I...

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

I have here steps that we can try, please perform an extended powercycle and reset your network hardware by following the steps below:

“ 1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state.”

If that didn't work resetting the console keeping games and apps will be the next option. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

"Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Reset and keep my games & apps."

Yes it shows everything that I have ever purchased apart from injustice 2 and mortal kombat 11 (I have also had the exact same problem with the dlc)

Hi marcchetty,

We hope you are doing well.

We would like to ask you if you have requested for a refund? It shows in your screenshot that you requested for a refund. If any case, you haven't receive the refund, please expect it to be processed 5-7 business days. Refunds usually take time and to make sure when will you get your money back please contact your bank about it.

Regards,

1. May we ask if both purchase shows complete in your account's order history? Please check here: Microsoft account | Order history - yes
   
2. Since you mentioned that you cannot install Hellboy, may I ask if you keep on seeing an error message or code? Please post it and conceal any personal information. - installation cancelled
   
   
   
   
   
3. Do you have issues installation other games? Or apps? - no
   
4. When did this issue happen? Did this happen after an update? - no
   

EDIT: Removed personally identifiable information (PII) from screenshot.

Hi marcchetty,

We are pleased to know that you all good for the refund of your game.

Thanks for posting here in Community and we hope you have a great day!

Regards,