I purchased Harry Potter legacy on preorder last month but it’s not showing up on my...

Hi Lucci! I'm Rostom, an Independent Advisor. I will be glad to help you here.

When did you pre-order the game? What's the exact edition?

Please note that pre-orders made before 12/13/22 for the Digital Deluxe Edition, that included both the Xbox Series X|S and Xbox One versions of the game, were cancelled due to the change in release schedule for the Xbox One platform.
Reference: https://answers.microsoft.com/en-us/xbox/forum/...

To confirm your pre-order status, check your account order history on https://account.microsoft.com/billing/orders/
Please let me know what you will see there.

I'm sorry, EA no longer holds the Harry Potter license and cannot reissue them.

There is a new Harry Potter game coming for Series consoles February 10, Hogwarts Legacy. The Xbox One version ships in April

As noted above, it is currently due to be released on April 4th for last-gen consoles....doesn't seem any particular reason has been given but, presumably, they are having performance issues with it (some recent games have been released that are problematic for last-gen consoles):

https://www.gamesradar.com/hogwarts-legacy-delayed-on-ps4-xbox-one-and-especially-switch/

The Xbox One version was delayed to April

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello GoldenMist, From what I see the game is in pre-sale, in case it is the developer who is responsible for putting put the game in the Xbox store, and at this time is only available for pre-sale version for the new generation.

https://www.xbox.com/en-US/games/store/hogwarts...

https://www.xbox.com/en-US/games/store/hogwarts...