I purchased a game but I can't start the download on my Xbox console, what can I do?

Hi AGill_x1! I hope you are well, delighted to be able to offer you my help!

I'm sorry you're having trouble downloading the game, please follow these steps:

1. Press and hold the Xbox button on your controller to open the dashboard.
2. Navigate right and select "Settings".
3. Select "Restart console" and then choose "Restart".
4. Wait for the console to reboot completely.

After restarting, try downloading the game again and check if the issue still occurs.

Let me know if this information was helpful to you, if not, I'll be on the lookout to continue helping you.

Best regards,
Daniel.

Thanks you brother you really saved me

Hi Krystian, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Have you tried to reset your console?

Please, follow these steps:

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Select Reset and keep my games & apps.

For more information: https://support.xbox.com/help/hardware-network/console/reset-console-to-factory-defaults

Let me know if it works!

I am glad it worked out!

Thank you!

The PS4 has this functionality now. You can buy a game on the PS4 app and it automatically starts downloading at home on a low power state system. For the Xbox One to NOT have this functionality on day one is a major misstep. I can't buy a game on Smartglass.
Fix this. I can buy a game online while away from my console, but the most I can do is pin it. It does NOT automatically download to my low power state XB1. I still need to go home, wake up the console, and manually start the download. This is not what
MS promised. I only hope this unbelievable omission will be remedied as soon as possible with a software patch. If the XB1 can do this for system updates, it has to have the ability to do this with games, so hopefully the fix will be in soon.