I purchased 2 packs in fortnite with money from my Microsoft balance then I refunded them...

My friend accidentally bought the Fortnite crew pack on my account. I want to refund this please. I have seen your refund page but my subscription is not available to refund. Please help me out sir and transfer my money to my Microsoft balance.

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

Please verify if your transactions have already been refunded by signing in at https://account.microsoft.com/billing/orders. If both transactions are showing as "Refunded," your funds should be credited back to your Microsoft Account Balance, which you can view at https://account.microsoft.com/billing/payments?....

As a friendly reminder, if your transactions are still showing as "Completed" in your Order History, you will receive the result of your refund request via email within 72 hours. Thank you for your understanding.

I need help figuring this out as I've been bounced back and forth between Epic Games and Microsoft regarding the issues that was caused by Microsoft glitch on August 6th. I was charged 4 times for $24.99 pack of vbucks in Fortnite which I didn't
authorize nor purchase. I've been in touch with Microsoft to refund all these charges and they have refunded 3 out of 4. I'm still waiting on 1 more refund. Before I initiated the refunds my vbucks account balance was +50. On August 7th my balance went to
-2450 and on August 8th it went to -5450. I did not purchase anything nor do anything with my accounts since the glitch happened on August 6th as I was going to wait for the refunds to come first. I believe I'm getting the refunds situation resolved so that's
good but now I'm stuck with a negative balance on my vbucks account. I've contacted Microsoft regarding this and they told me to call Epic Games. I've emailed Epic games and they told me since purchases and charge backs were initiated by Microsoft within the
xbox store it would be them who need to fix my negative balance. I called Microsoft again and they told me that's not correct and I should give the epic games customer service a reference number to the call I had with Microsoft and tell them to call so the
2 vendors can talk with eachother and resolve this problem. Epic games tells me they can't contact Microsoft and that I have to go back to them. I am honestly not sure what to do any more with this and I'm stuck. Any help or suggestions you can offer would
be greatly appreciated.

What wrong with fortnite why do i have negative vbucks

I am trying to purchase a game pack within fortnite. Have always been able to use Microsoft account balance previously. Thanks

Thank you Paul. I will request a callback from support.

Unfortunately, each time I have requested a refund using the virtual agent channel, Microsoft takes my money from my Fortnite V-Bucks and gives it back to me and calls it a refund.

Now I'm also missing two skins purchased using V-Bucks.