I purchased 12 months of Xbox Live Gold but it wont work

so if i apply the xbox live gold 12 months then upgrade it to ultimate i wont be charged and extra 12 months?

so you're saying if I purchase a Xbox Live gold membership prepaid card for 12 months while Xbox Live Gold Pass ultimate is enabled it'll convert those 12 months into Xbox Live Gold pass ultimate

Hi there,

If you are experiencing issues with redeeming the code, please check the following steps:

Remeeming errors can be caused by issues on the account itself. Be sure to check if your billing information is correct at
http://billing.microsoft.com and also check
http://account.microsoft.com/services for any outstanding amount issues, these need to be sorted prior to being able to redeem codes.

After that try redeeming the code on both xbox console and via xbox.com/redeemcode

Also check that the Xbox Live account , the console and code all match region wise, using different regions for any of them cause issues too.

If you can't find anything wrong and it is still not working, best thing to do is to contact official Xbox Support via Phone or Microsoft Support Chat at
http://support.xbox.com/contact-us they can do a more indepth look into this issue.

If you are experiencing issues that the subscription is not recognized, please try these steps:

please double check http://account.microsoft.com/services to see if the subscription is showing there.

If the subcription shows, try the following steps

1. Remove profile from the console (Make sure you know the account credentials for the account, since you will need them later)
2. Perform the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again: http://support.xbox.com/en-us/xbox-one/console/power-cycle-console
3. Redownload your profile

If these steps fail, then its best to contact Xbox Support (via Phone or Microsoft Support Chat) at http://support.xbox.com/contact-us

Let us know the results

I had purchased the xbox live gold membership of 12 months ( estimated retail prize $59.99) from the store with my console, 2 game pads, and xbox game pass.

Everything came in a pack, yet the purchased live gold works but the game pass does not work.

Should i try to purchase Live Gold via the XBOX UI?

But what if it wont work? also ill lose my 1 month trial...