I purchase game and won’t let me play but says I own it

Discus and support I purchase game and won’t let me play but says I own it in XBoX Games and Apps to solve the problem; I bought Cold War and when I got on it there a screen saying purchases but says I own it ad52c011-29ee-41d5-ba99-fabca8d80f7e Discussion in 'XBoX Games and Apps' started by michaelmays4, Apr 25, 2022.

  1. michaelmays4
    michaelmays4 Guest

    I purchase game and won’t let me play but says I own it


    I bought Cold War and when I got on it there a screen saying purchases but says I own it

    :)
     
    michaelmays4, Apr 25, 2022
    #1
  2. Ronnieee Win User

    I purchase game and won’t let me play but says I own it

    Hi there! This is Ronnie, your fellow Xbox gamer.

    Nice to meet you and I hope you are having a great day!

    I understand you need help on your game problem. Let me help you with that.

    Just a heads up, this normally happens when the game is not fully installed and most especially when DLC content pack 1 - 4 has not yet being installed.

    Please go to Games and Apps.

    Look for Call Of Duty and highlight it.

    Once highlighted, go to Manage Games and Add ons. Look for content packs 1 - 4 then make sure you install all of them.

    Once done, try the game again.

    Hope that helps!
  3. Sigyn Wolf Win User

    Installed Special Edition of Red Dead 2 but none of the stuff you get in online is showing up, any help?

    It won’t let me purchase it though, it just says I own it
  4. Cathy Gehrke Win User

    I bought an Xbox game through Amazon and now Xbox says I don’t own it

    After uninstalling the game I’m now unable to reinstall it. Xbox says I don’t own the game and won’t let me install it without purchasing it.
  5. Bart0376472 Win User

    Gifted game

    It is the base game is there a way I can show you? It just won’t let me download it, it says I already own it but I have never purchased the game or the DLC I thank you for your help :(
  6. Sodangidni Win User

    It won’t let me play games that I have purchased

    Hello Tank_11. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

    First, it is important to ask that please refrain from sharing personal information, including email addresses, gamertags, order numbers, etc.

    As community users, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

    That being said, I would like to ask some questions:

    — A transaction for the games you're not able to play appear in any of your Microsoft accounts order history?
    https://account.microsoft.com/billing/orders

    — What's the exact message you see when trying to play those games?
    Note: Make sure to cover any personal information as well.

    — Did you purchase the affected games on Xbox, or PC?

    — Do you want to play the games on the same platform you used to purchase them, or for example, you purchased the games on PC and want to download them on Xbox?

    — Could you tell me the name of the games affected?

    I'll look forward to hearing your answers.

    Regards,

    Arturo.
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I purchase game and won’t let me play but says I own it

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