i preordered a game but it was declined a few days age and i was still charged the day I...

I appreciate the response!

In this case, it would best to reach out to Microsoft Xbox Support for further assistance as they have the tools and resources to properly investigate this case. You may contact them using the link below:

https://support.xbox.com/en-US/contact-us

It is possible that you may need to provide them with a screenshot of your billing statement as proof that you have been charged for the declined pre-order.

I hope this information helps!

Best Regards,
Darhyl

Hi there! I'm more than happy to help you! Kindly confirm if the purchase is showing on your account by signing on to account.microsoft.com > Payment and Billing > Order History. If the status shows as "charged" under Order History, try to remove, power cycle, and re-add your Xbox account on your console then check if you will be able to install the game. If it still doesn't work, try to request a refund for the game by signing your account and follow the instructions on the Refund web form using the link below: https://support.xbox.com/en-US/help/subscriptions-billing/buy-games-apps/refund-orders Thank you for your kindness and understanding! Please feel free to let me know if you need anything else. Best Regards, Darhyl

When I go to refund the game it won’t even come up as an option to click on. Is there anything else I can do?

Are you absolutely sure you got charged because if you preordered via a credit/debit card or paypal then they dont actually charge you until around 10 days before the game is released.

You might have seen a pending "test" charge for the same amount of the game but thats only to make sure you actually have the money at the time of preorder and would disappear after a couple of business days.



I just checked and in my order history it said it saw declined and I’m my back no money from the time I ordered it was gone. Is there any way I can pay for it now or do I have to buy a different version of the game? I have it downloaded but it has that triangle warning sign In the corner

Hi there! I'm more than happy to help you! Kindly confirm if the purchase is showing on your account by signing on to account.microsoft.com > Payment and Billing > Order History. If the status shows as "charged" under Order History, try to remove, power cycle, and re-add your Xbox account on your console then check if you will be able to install the game. If it still doesn't work, try to request a refund for the game by signing your account and follow the instructions on the Refund web form using the link below: https://support.xbox.com/en-US/help/subscriptions-billing/buy-games-apps/refund-orders Thank you for your kindness and understanding! Please feel free to let me know if you need anything else. Best Regards, Darhyl

When I go to refund the game it won’t even come up as an option to click on. Is there anything else I can do?

Are you absolutely sure you got charged because if you preordered via a credit/debit card or paypal then they dont actually charge you until around 10 days before the game is released.

You might have seen a pending "test" charge for the same amount of the game but thats only to make sure you actually have the money at the time of preorder and would disappear after a couple of business days.

Hi there! I'm more than happy to help you! Kindly confirm if the purchase is showing on your account by signing on to account.microsoft.com > Payment and Billing > Order History. If the status shows as "charged" under Order History, try to remove, power cycle, and re-add your Xbox account on your console then check if you will be able to install the game. If it still doesn't work, try to request a refund for the game by signing your account and follow the instructions on the Refund web form using the link below: https://support.xbox.com/en-US/help/subscriptions-billing/buy-games-apps/refund-orders Thank you for your kindness and understanding! Please feel free to let me know if you need anything else. Best Regards, Darhyl

When I go to refund the game it won’t even come up as an option to click on. Is there anything else I can do?

Hi there! I'm more than happy to help you!

Kindly confirm if the purchase is showing on your account by signing on to account.microsoft.com > Payment and Billing > Order History.

If the status shows as "charged" under Order History, try to remove, power cycle, and re-add your Xbox account on your console then check if you will be able to install the game.

If it still doesn't work, try to request a refund for the game by signing your account and follow the instructions on the Refund web form using the link below:

https://support.xbox.com/en-US/help/subscriptions-billing/buy-games-apps/refund-orders

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl