I preodered ea fc 24 but it’s says I haven’t bought it?

Hello Mark Walsh1,



We haven't heard from you in 72 hours, so we assume your problem has been solved. We won't be monitoring this topic going forward, so if you need more help, please create a new topic to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com).



Thank you for your understanding.



Respectfully,

Hello Mark Walsh1,



Greetings!



Thank you for posting in Microsoft Community.



Based on the description, you've pre-ordered the game and seems that the purchased did not go successfully because it is asking to buy again. Let us check and see on what we can do to help resolve your concern in a timely manner.

We would like to set your proper expectation that here in community forum, we do not have the tool to check account purchase history. What we can do to help is providing information related to your concern and point you to the right support team where you can get the best resolution to your concern.

• If you have already purchased through pre-ordered use the following link to check: Microsoft Account | Order History and make sure you are signing in the right account that was used to pre-ordered the game.
  
• If it does not show up, then the purchase was not completed and will need to be attempted again. Please check that your payment methods are up to date, Microsoft Account | Manage Your Payments and try again.
  

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Also, I haven't redeemed the in game currency. All I did was exchange my Microsoft points for a voucher then bought ea fc points but for the wrong version. It should have been ea fc 25 and I purchased ea fc 24 points.

i only play ea sports fc 24 so this is the only title i'm having issues with

it was fifa 23 and yesterday i got into ea sports fc 24 ultimate team but today i was unable to connect