I pre-ordered the Division 2 about a month ago and still haven't gotten the free month of...

Hi,

Sadly the only way to fix it is to talk to support because they can only check if you are able to get the free month gamepass have you checked the mail if the code was send to your email account?

Hi there,

You would need to contact support. If you qualified for the promo, you should have received the code by now.

Also, if you pre-order a game with Microsoft account money, it is billed at that moment not 10 days prior to release date.

How did you purchase it? Money on your account or credit card. If money on your account they may wait to give you the month of Gamepass when the money comes out. I've preordered the game as well but with money on my account. That money still hasn't been
deducted yet. They do that about 10 days before release.

March 15 is the release date for the game since you can cancel a pre-order you don't tend to get the code until after the game releases.

As per the FAQ.

When will I receive my Xbox Game Pass code?

Amazon: new customers will receive their code via e-mail within 48 hours following their pre-order transaction.

Best Buy: new customers will receive their code at time of pre-order (in-store) or via e-mail following their online pre-order transaction.

Microsoft Store: new customers will receive their code via email up to 10 days after in-store preorder date.

Microsoft Store Online: new customers will receive their code via the Xbox Messaging Center in weekly batches sent on Tuesdays (1/8, 1/15, 1/22, 1/29, 2/5). Please note that customers who pre-order during the last few days of the offer during the period
from 1/28 through 1/31 will not receive their Xbox Game Pass code until after Tom Clancy's The Division leaves the Xbox Game Pass catalog.

Qualifying customers at participating accounts who pre-ordered prior to January 8th, 2019 will receive their code via e-mail by January 15th. If you have not received your code by January 15th please contact the retailer you pre-ordered at for assistance.