I Pre-Ordered a game and didn't get my 15,000 Xbox Live Rewards Credits

Since you all are rewards members maybe you know the answer to this. The 15,000 point credit for pre-ordering through the Microsoft Store, how long does that usually take to be applied?

As for the rewards program overall i find it ok. It is free so nothing lost. And 15,000 credits for pre-ordering is equivalent to $15 for me so I can pre-order 2 games i was going to buy anyway and get back $30 worth of credit. Not a bad deal.

If you preordered it today, it will count as a punch towards your games on demand punchcard. You would need 2 other eligible purchases to complete the offer and receive the credits.

Hello NMP33,

From the FAQ for that offer:

How do I earn Rewards with the Games on Demand Pre-Order Punchcard?



Earn 15,000 Rewards Credits and 5 MyVIP Gems when you pre-order three eligible (see descriptor in next question) Games on Demand titles in the Xbox Store between October 1, 2017 00:00 UTC and December 31, 2017 23:59 UTC. You must pre-order each game before
its shown release date to qualify. Please visit http://www.worldtimeserver.com or another world time database to determine local time.

Since you pre-ordered before the offer period, you do not have any punches for this offer. Additionally, since you have not purchased three eligible pre-orders, you have not completed this offer.

Hello Drunatic,

As responded previously (https://forums.xbox.com/en-US/thread/de367276-301a-4bcc-bf70-fb4604711025) the FAQ for this offer was freely available on the website throughout
the entire "Pre-Order the Hottest Games" offer period. Since the offer is marketed solely toward physical purchases off the MicrosoftStore.com storefront, your digital purchase would not qualify. The offer appeared multiple times throughout last year, and repeatedly
referred to the advantage of utilizing this offer for pre-ordering physically by consistently remarking about free delivery:

Exclusive to Xbox Live Rewards members, you can pre-order your Xbox One or Xbox 360 games through Microsoftstore.com and earn 15,000 Rewards Credits for each pre-orderable game that ships by <<date>>. You’ll not only get an extra pre-order bonus as an Xbox
Live Rewards member, you'll also receive free shipping. Order now to guarantee free release day delivery!*

*Important note:Make sure to use the email associated with your Xbox Live Rewards account when you place your order through Microsoftstore.com, as that will confirm delivery of your Rewards Credits once your pre-order ships.

Xbox Live Rewards members qualifying for the Offer will not also qualify for the $10 Gift Card promoted on Microsoftstore.com.

Since your purchase was made digitally, and not through the MicrosoftStore.com site, it was not eligible for the 15,000 "Pre-order the Hottest Games" offer.

Hello Vemonus Smithy,

The only way to receive Credits for a single pre-order is through our MicrosoftStore.com offer, which rewards 15,000 Credits for a single physical (disc) purchase off of MicrosoftStore.com. Since your purchase was a digital pre-order, it was not eligible
for any Credits. However, it did award one punch on the Games on Demand punchcard. That offer requires the purchase of three eligible games to complete the offer and receive 15,000 Credits.