I played Minecraft yesterday, and today when i wanted to play my profile just disappeared

cashewpng · May 29, 2025 at 2:44 AM

I've been playing minecraft for months straight. Today when i launch minecraft, the java profile that i made is gone. When login into https://www.minecraft.net/en-us/msaprofile/mygames/editprofile to check, my username and everything is not there. . . .

Its says that i need to setup my profile as if i just bought the game.

Yes, i did bought minecraft and still have the receipt.

what should i do?

:)

Victor Hugo (imp)

That's great to hear! And yeah, it probably was some temporary instability on Mojang's services.

Have a good rest!

cashewpng

Thankyou for replying. The good news is that the problem resolve it self.

I think that it may be Mojang's service or something else.

Atleast now i can sleep well.

Victor Hugo (imp)

Hello cashewpng, thank you for reaching out! My name is Victor, I'm an Independent Advisor and member of the Microsoft Xbox Community like you. I hope you are having a good day despite this issue.

I see you are having problems signing in on Minecraft, and your profile has been reset in the Minecraft website. Let me inform you that many other users are also experiencing errors just like you (reset username/profile, sign-in errors, failure to reach authentication services), and some of them also mentioned no troubleshooting steps worked.

Examples:

https://answers.microsoft.com/en-us/xbox/forum/...

https://answers.microsoft.com/en-us/xbox/forum/...

https://answers.microsoft.com/en-us/xbox/forum/...

Altough there's no official confirmation yet, there appears to have been an instability and downtime on Mojang's services, and this may have caused the login errors and username resets some users are facing. For now, I highly encourage you to reach out to Minecraft support directly to report this issue, and to request further help with your username and profile if the problem persists:

https://help.minecraft.net/hc/en-us/request/new

Thank you very much for your understanding, and please feel free to reach out if you have any other questions. Take care!

(Note: Keep in mind we are simply users of Xbox products and services trying to assist and guide other gamers here on the forums. I will try to respond as soon as possible if requested, so I appreciate your patience in case of any delays. Also, please remember that this is a public forum, so be careful never to share any personal information that could put your or your account's safety at risk.)

xDevilxGirlx421

hi,

try contacting minecraft support onn your issue and they'll help you with your issue

https://help.minecraft.net/hc/en-us

Pyth the Bull

You may have lost a console, but you've just gained the world's largest paper weight.

I played Minecraft yesterday, and today when i wanted to play my profile just disappeared