I play Club Vegas.Bought a new device. I got now a second account. How can I get back in my...

Hello Zwei, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Does your friend still remember the login details of his first account? If he does, all he needs to do is sign out of the new account and then sign back in using his original login credentials.

Hello @ZweiJupiter035!

You friend needs to log in using his first account instead of the second created account. However, if he already tried to, please let us know if he is facing any error codes or messages when trying to log in.

Hello Solonas, sorry to hear you're having trouble with your account

What you'll need to do is log in to https://support.xbox.com/contact-us and start a chat there. When you get into the chat ask to be escalated

Hello again Sway

I clarify that the only alternative is the one you have at this moment, which is to send the account recovery form, it is the only way, let me give you some recommendations first:

The first thing is to enter information that the account has, in case a phone number or card has been deleted, you should simply omit that information and not add it to the form. That said, you can enter the following link:

https://account.live.com/acsr

Please note that Xbox support cannot help recover accounts, but in that case, if you want to contact them and talk in a live chat for more detailed information, you can access the link below.

Support: https://support.xbox.com/contact-us/

If none of this works for you, it is best to contact Microsoft technical support, they are the only ones who could help you. You can report the problem through the following link:

https://support.microsoft.com/home/contact?SourceApp=smcivr1

Navigate to the search bar and enter your issue. Press Enter or click "Get Help." Sign in to access support options. Choose the appropriate product, select the appropriate category and confirm your selection. The system will provide you with support options to help you further.

Remember that this is a public forum of the Microsoft community where we are players like you who try to help/guide other players to find the solution to the problems they are experiencing, however we do not belong to Microsoft, this means that we do not have access to the accounts or information of other players.

I hope you can understand it and this information has clarified at least some doubts. I hope the problem is solved, I wish you good luck.

Best regards Oskayra

Hi there Curiousprimate.

I am Lumie and I would love to assist you today.

I am so sorry you are having issues logging in.

If you are blocked by two-step verification then you would have to go through the 'I do not have this option' prompts that appear when you attempt to sign until you can change your security information and wait 30 days. There is no other way to recover the account. I am sorry.

I hope this help.

Let me know if I can be of any further assistance. -Lumie